Building Human Capital in Tourism and Hospitality

Jorge Marques (Edited By) Jorge Marques is an Associate Professor in the Department of Tourism, Heritage and Culture of the Portucalense University in Porto, Portugal. He is also a researcher at Research in Economics, Management, and Information Technologies (REMIT) (University Portucalense) and the Centre of Studies on Geography and Spatial Planning (CEGOT) (University of Coimbra). He holds a Bachelor's degree in Hotel Management and a PhD in Tourism, Leisure and Culture, specialising in Tourism and Development. His current research interests cover tourism development policies, destination management and planning, business tourism, hospitality management, digital transformation, and education and training in tourism and hospitalityJoana A Quintela (Edited By) Joana A. Quintela is an Assistant Professor in the Department of Tourism, Heritage and Culture at Portucalense University and a researcher at Research in Economics, Management, and Information Technologies (REMIT). She has held various operational and management positions in the hotel industry in Portugal and abroad. She holds a PhD in Tourism and a Specialization Course in Hotel Management. Her research interests focus on tourism and hospitality, service quality, health, and wellness, emphasising marketing, sustainability, happiness, and quality of life.Marília Durão (Edited By) Marília Durão is Assistant Professor and Head of the Hospitality Management Degree at Portucalense University, Portugal. She holds a PhD in Tourism and a Master's degree in Tourism Planning and Management from the University of Aveiro, and a Bachelor's degree in Tourism from ISAG. She is also a researcher at REMIT - Research on Economics, Management and Information Technologies, and GOVCOPP-UA - Research Unit in Governance, Competitiveness and Public Policies. Her research interests cover human resource management, employment, education and training, well-being, and quality of life at work, and gender equality in the tourism sectorMedéia Veríssimo (Edited By) Medéia Veríssimo is an Assistant Professor at Portucalense University and holds a PhD in Tourism and a Master's in Business Management from the University of Aveiro. She is a member of the Research Unit on Economics, Management, and Information Technologies (REMIT) and the Research Unit on Governance, Competitiveness, and Public Policies (GOVCOPP). Medéia has published research on sustainability, digitalisation, territorial planning and development, and communication and marketing management related to the tourism and hospitality industry.

• PART I: Talent Development and Human Capital Management Challenges 1: Human Capital in The Tourism and Hospitality Industry: A Bibliometric Approach 2: How Relevant Are Internships and Specializations in Higher Tourism Education for Future Tourism Careers? 3: Work Engagement and Burnout in Hospitality Across Europe: Why Recognition Matters? 4: Emotional Intelligence Skills of Hospitality Leaders 5: Interorganisational Talent Pools in Hospitality SMEs: A Conceptual Analysis of Talent Co-Development Through Coopetition 6: Career Development and Turnover in the Hospitality Industry: Portraying Job Moves and Career Trajectories 7: Exploring the Characteristics of Hospitality Learning Systems in Tumultuous Times PART II: Human Capital Management in Time of Uncertainty 8: Post Pandemic Hospitality – An Update of the Key Competencies Required; Evidence From Romania 9: Tourism Operation and Distribution in Portugal: Human Capital Challenges in a Crisis Context 10: Customer Service in Travel Agencies: A Perspective of Virtual Hospitality after Pandemic Crisis 11: Improving Human Resources Management Practices in the Tourism and Hospitality Industry: Portuguese Case Studies PART III: Best Practices and Policies for Tourism and Hospitality 12: “Make the grass greener": Green Human Resource Management, Work Engagement and Job Satisfaction in Luxury Resorts 13: Craft Education and Training Fostering Jobs in Tourism 14: Craft Education and Training Fostering Jobs in Tourism

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