Del 0 - Evidence-Based Practices

Building Cultures and Climates for Effective Human Services

Understanding and Improving Organizational Social Contexts with the ARC Model

Häftad, Engelska, 2018

AvAnthony L. Hemmelgarn,Charles Glisson,University of Tennessee) Hemmelgarn, Anthony L. (Research Scientist, Research Scientist, Children's Mental Health Services Research Center,College of Social Work) Glisson, Charles (Chancellor's Professor, University Distinguished Professor, Chancellor's Professor, University Distinguished Professor, University of Tennessee

679 kr

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It is widely acknowledged that many healthcare, behavioral health, and social service organizations provide less-than-optimal services and that the challenge of improving services depends on successfully changing organizational culture and climate. However, there are almost no organizational-level strategies that have been tested with randomized controlled trials. Building Cultures and Climates for Effective Human Services addresses the need for evidence-based organizational strategies for improving human service quality and outcomes by uniquely describing the authors' own case examples, nationwide studies, and randomized controlled trials to explain how organizational culture and climate can be assessed and changed. The two authors use their decades of research and practice experience in assessing and changing human service organizations to explain how organizations can improve the services they provide using the authors' ARC model, which effectively removes service barriers and supports the implementation of evidence-based practices and other innovations. The book also blends case examples with research from nationwide studies, regional experiments, and randomized controlled trials to explain the ARC model of organizational effectiveness and how it works to improve services. It provides a balance between theory, empirical research, and actual case examples to help researchers, organizational consultants, administrators, and service providers gain a practical understanding of how culture and climate affect services and how they can be improved. Furthermore, the text describes the three ARC strategies, each composed of multiple elements, to: (1) embed key organizational principles, (2) implement core organizational component tools, and (3) apply mental models to alter shared reasoning and beliefs that affect success. No other organizational-level strategies for improving services have been so well documented and tested.

Produktinformation

Utgivningsdatum2018-09-06
Mått231 x 155 x 15 mm
Vikt358 g
FormatHäftad
SpråkEngelska
SerieEvidence-Based Practices
Antal sidor248
FörlagOUP USA
ISBN9780190455286

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Anthony Hemmelgarn, PhD, is an industrial psychologist who has worked with researchers, organizational leaders, and practitioners nationwide to improve organizational cultures, climates, and effectiveness for over two decades. He is a primary co-developer and the lead implementation expert for ARC, an empirically-proven organizational development model that has improved organizational social contexts within human services across the nation, as well as client, staff, and organizational outcomes. He and his colleagues' publications in leading journals have helped shape research, organizational change theory, and organizational strategies to improve cultures and climates within human service organizations. He continues to promote and develop innovative approaches to optimize human services outcomes in healthcare and other human service organizations today.Charles Glisson, PhD, is currently Chancellor's Professor Emeritus at the University of Tennessee Knoxville and has directed research on human service organizations funded by the National Institutes for Health, W.T. Grant Foundation and other funders for over 40 years. He has authored over one hundred publications on human service organizations and is internationally known for his research on assessing and changing organizational social context to improve human services. He was awarded the NASW Lifetime Achievement Award in Health and Mental Health in 2014.

Chapter 1. Improving Organizational Social Contexts for Effective Human ServicesChapter 2. Case Examples Illustrating the Importance of Social Contexts in Human Service OrganizationsChapter 3. Understanding and Assessing Organizational Social Context (OSC)Chapter 4. Introducing the Availability Responsiveness and Continuity (ARC) Organizational StrategiesChapter 5. The Impact of ARC in Human Service OrganizationsChapter 6. ARC Infrastructure, Preparation, and Key Strategies for Creating Effective Human Service OrganizationsChapter 7. ARC Stages and Component ToolsChapter 8. The Role of Mental Models in Organizational ChangeChapter 9. Mission-driven versus Rule-driven Human Service OrganizationsChapter 10. Results-oriented versus Process-oriented Human Service OrganizationsChapter 11. Improvement-directed versus Status Quo-directed Human Service OrganizationsChapter 12. Participatory-based versus Authority-based Human Service OrganizationsChapter 13. Relationship-centered versus Individual-centered Human Service OrganizationsChapter 14. Conclusion and Future Challenges for Improving Human Service OrganizationsReferences

"Everyone who cares about human services should read this book. Packed with lessons from four decades of research and illustrated with compelling case studies, this book details the powerful impact of organizational social context on service quality and outcomes. More importantly, it shares the welcome news that evidence-based, organizational strategies can improve goal setting, decision making, leadership, training, job redesign, and data feedback cycles-allto the benefit of better intervention delivery and better client outcomes. " -Enola K. Proctor, PhD, Shanti K. Khinduka Distinguished Professor, Brown School; Director, Implementation Science, Washington University Institute for Clinical and Translational Science"This is a timely, must-read book for those involved in leading, managing, or working in human service systems and organizations. The authors describe their rigorous and systematic approach and take the reader deeply into the why and how of improving human service organizations. They also provide practical strategies for attaining positive organizational change. This work demonstrates the importance of focusing on organizational context as prerequisite toconsidering implementation of specific service models or evidence-based practices. While there is often an assumption that changing a service model or implementing a new treatment will be enough to improveoutcomes, this rigorous body of work demonstrates that optimizing organizational culture and climate sets the stage for serving clients and patients in ways that lead to improved outcomes." Gregory A. Aarons, PhD, Director, Child and Adolescent Services Research Center, University of California, San Diego

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