Debashis Sarkar is a managing partner at Proliferator Advisory & Consulting, a firm focused on customer-centricity and operational excellence. A pioneer in the field of quality and organizational improvement, Debashis has authored several books, including The Little Big Things in Operational Excellence. He is the recipient of various recognitions such as the Phil Crosby Medal, the Simon Collier Award and the first Quality Champion Platinum Award from Quality Council of India - the highest award for quality from the Indian government. He is a Fellow of the American Society for Quality.

• 1. Lesson: 1 - Solidifying the business case2. Lesson: 2 - Cementing relationships3. Lesson: 3 - Gaining commitment 4. Lesson: 4 - Getting across the message5. Lesson: 5 - Not always about people6. Lesson: 6 – What quality experts need to know7. Lesson: 7 - When facts are overlooked8. Lesson: 8 - The intricacies of change9. Lesson: 9 - The power of familiarity10. Lesson: 10 - Role of Emotions 11. Lesson: 11 - Engaging hearts and minds 12. Lesson: 12 - The biases in problem-solving13. Lesson: 13 - Minimizing cognitive load14. Lesson: 14 – Five Rules for customer solution design15. Lesson: 15 – Making quality issues known 16. Lesson: 16 - The halo Effect 17. Lesson: 17 - Building Psychological Safety18. Lesson: 18 - The power of open-ended questions 19. Lesson: 19 - The invisible gorillas 20. Lesson: 20 - Goals, Measurements, and Targets21. Lesson: 21 - When Employee are defensive 22. Lesson: 22 - Blind Optimism during Eruptions23. Lesson: 23 - Communicating Visually24. Lesson: 24 - Not-So-Obvious Tactics for solving problems25. Lesson: 25 - Taking employees on-board