Stephanie Holland is a speech and language therapist who specialised in working in the adult field. She left the NHS after twelve years and set up her own training and consultancy business Rapport which she now runs from her base in Central France. She loves to help people manifest the kind of life that they really want. Clare Ward is an Occupational Therapist who, after many years working in the mental health field and running a freelance training business, moved to work in Community Paediatrics. She now runs a specialist assessment clinic for children with coordination difficulties and also provides OT to a large number of children with varying limitations and needs. Clare no longer offers training to others, but continues to believe in the value of self-esteem and assertion, both within her work and busy family life.

• Behaviour types; Being assertive; Our right to be assertive; Owning our feelings; Refusing and requesting; Self respect; Criticism & conflict; Sexuality; The assertive option; Clinical application.

'The layout is well spaced with humorous illustrations and clear headings for easy reference' - Sylvia Temple, Acting Head Occupational Therapist, Warneford Hospital, British Journal of Occupational Therapy