JEFF GILLINGHAM is senior partner, head of SSG Legal Consultancy and a key contact within SSG Mergers. He has a long track record in raising the profitability and performance levels of companies. His expertise covers the core spectrum of management consulting services, from merger and acquisition functions to the implementation of efficient business and financial operating models, with specific focus on profitability and back office functions. He has completed assignments for legal firms with measurable success. Jeff is ex-PricewaterhouseCoopers (PwC), where he developed the business process outsourcing service model. Relocating from Australia to South America and then Europe, he led service divisions on each continent. His most recent position was as the European CEO of a PwC professional services company with a turnover of GBP80m. In 2004 Jeff started his own management consulting practice, StarPartners Ltd, which he later joined with SSG Legal. He has considerable experience in professional services with particular emphasis on the legal industry. He is a sought after speaker at legal industry conferences and isextensively published in the printed media.