Art and Science of 360 Degree Feedback

THE AUTHORS RICHARD LEPSINGER is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360º Feedback, first edition, and The Art and Science of Competency Models. ANNTOINETTE D. LUCIA is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360º Feedback, first edition and The Art & Science of Competency Models.

• List of Exhibits ixPreface xiAcknowledgments xviiAbout the Authors xixPart One: Preparing to Use 360-Degree Feedback 11. The ABCs of 360-Degree Feedback 32. The Uses of 360-Degree Feedback: A Tool for Strategic Change 233. The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback 414. Using Interviews to Augment 360-Degree Feedback 695. Creating Champions: Selling the Idea to Others in Your Organization 95Part Two: Implementing a 360-Degree Feedback System 1156. Gathering the Feedback: Tips on Administering the 360-Degree Process 1177. Holding Up the Mirror: Presenting the Feedback 1458. Creating Lasting Change: Follow-Up Activities 1779. Enhancing Performance Management Systems 203Resource A: Examples of 360-Degree Feedback 227Resource B: Checklist for Selecting a Questionnaire 273Resource C: Sample Worksheets for Feedback Analysis and Interpretation 277Notes 287Index 293