TIMOTHY M. NOLAN, Ph.D ., an organizational consultant based in Milwaukee, Wisconsin, specializes in strategic planning, leadership development, creativity, and thinking skills development. He is president of Innovative Outcomes, Inc., as well as the Center for Leadership Excellence, Inc., and the National Center for Learning Excellence, Inc. As a commitment to the profession, Dr. Nolan recently created and serves as executive director of the Academy for Consulting Excellence, Inc. Author or co - author of thirty - seven books, he has written in the areas of leadership, strategic planning, organizational systems, and services marketing. He has served as executive director of National Centers for Learning Excellence, Inc., since 1968. From 1980 to 1988 he served as vice president for professional services at University Associates, now Pfeiffer, in San Diego, California. He has been an independent consultant since 1973, serving a wide variety of clients, ranging from new business start - ups to industry leaders. He works with for profi t, non - profi t, and governmental agencies. LEONARD D. GOODSTEIN, Ph.D ., is an independent consulting psychologist based in Washington, D.C., with considerable experience in facilitating the Applied Strategic Planning process. His research interests are in the infl uence of values and culture on organizations and in psychological assessment. He formerly was CEO and executive vice president of the American Psychological Association and CEO of University Associates (now Pfeiffer). He previously held a variety of academic positions, including professorships at the Universities of Iowa, Cincinnati, and Arizona State, where he also served as department chair. He is a frequent contributor to the professional literature, including the Pfeiffer Annuals . His most recent book, co - authored with Erich P. Prien, Individual Assessment in the Workplace: A Practical Guide for HR Professionals, Trainers, and Managers was published by Pfeiffer in 2006.JEANETTE GOODSTEIN, Ph.D ., a consultant and writer based in Washington, D.C., assists organizations in conducting a variety of research and analysis activities, focusing on needs assessment and program development and evaluation. She is co - author of Who’ s Driving Your Bus?, a book on codependency in the workplace, and developed accompanying instructional materials and assessment instruments. She chaired the Board of Directors of International Voluntary Services from 1997 through 2002, a private non-profit organization dedicated to volunteer service in developing nations for nearly fifty years, and from 1997 to 2003 was a member of the board of the Washington, D.C., chapter of Young Audiences.

• Preface ixChapter 1 Introduction to Applied Strategic Planning 1Chapter 2 Role of the Consultant 11Chapter 3 Thinking Skills 19Chapter 4 Planning to Plan 31Chapter 5 Values and Culture 43Chapter 6 Mission Formulation 59Chapter 7 Strategic Business Modeling 75Chapter 8 Performance Audit 89Chapter 9 Gap Analysis and Closure 103Chapter 10 Integrating Action Plans 111Chapter 11 Contingency Planning 121Chapter 12 Implementing Your Plan 129References 137About The Authors 141

TIMOTHY M. NOLAN, Ph.D ., an organizational consultant based in Milwaukee, Wisconsin, specializes in strategic planning, leadership development, creativity, and thinking skills development. He is president of Innovative Outcomes, Inc., as well as the Center for Leadership Excellence, Inc., and the National Center for Learning Excellence, Inc. As a commitment to the profession, Dr. Nolan recently created and serves as executive director of the Academy for Consulting Excellence, Inc. Author or co - author of thirty - seven books, he has written in the areas of leadership, strategic planning, organizational systems, and services marketing. He has served as executive director of National Centers for Learning Excellence, Inc., since 1968. From 1980 to 1988 he served as vice president for professional services at University Associates, now Pfeiffer, in San Diego, California. He has been an independent consultant since 1973, serving a wide variety of clients, ranging from new business start - ups to industry leaders. He works with for profi t, non - profi t, and governmental agencies. LEONARD D. GOODSTEIN, Ph.D ., is an independent consulting psychologist based in Washington, D.C., with considerable experience in facilitating the Applied Strategic Planning process. His research interests are in the infl uence of values and culture on organizations and in psychological assessment. He formerly was CEO and executive vice president of the American Psychological Association and CEO of University Associates (now Pfeiffer). He previously held a variety of academic positions, including professorships at the Universities of Iowa, Cincinnati, and Arizona State, where he also served as department chair. He is a frequent contributor to the professional literature, including the Pfeiffer Annuals . His most recent book, co - authored with Erich P. Prien, Individual Assessment in the Workplace: A Practical Guide for HR Professionals, Trainers, and Managers was published by Pfeiffer in 2006.JEANETTE GOODSTEIN, Ph.D ., a consultant and writer based in Washington, D.C., assists organizations in conducting a variety of research and analysis activities, focusing on needs assessment and program development and evaluation. She is co - author of Who’ s Driving Your Bus?, a book on codependency in the workplace, and developed accompanying instructional materials and assessment instruments. She chaired the Board of Directors of International Voluntary Services from 1997 through 2002, a private non-profit organization dedicated to volunteer service in developing nations for nearly fifty years, and from 1997 to 2003 was a member of the board of the Washington, D.C., chapter of Young Audiences.

• Preface ixChapter 1 Introduction to Applied Strategic Planning 1Chapter 2 Role of the Consultant 11Chapter 3 Thinking Skills 19Chapter 4 Planning to Plan 31Chapter 5 Values and Culture 43Chapter 6 Mission Formulation 59Chapter 7 Strategic Business Modeling 75Chapter 8 Performance Audit 89Chapter 9 Gap Analysis and Closure 103Chapter 10 Integrating Action Plans 111Chapter 11 Contingency Planning 121Chapter 12 Implementing Your Plan 129References 137About The Authors 141

TIMOTHY M. NOLAN, Ph.D ., an organizational consultant based in Milwaukee, Wisconsin, specializes in strategic planning, leadership development, creativity, and thinking skills development. He is president of Innovative Outcomes, Inc., as well as the Center for Leadership Excellence, Inc., and the National Center for Learning Excellence, Inc. As a commitment to the profession, Dr. Nolan recently created and serves as executive director of the Academy for Consulting Excellence, Inc. Author or co - author of thirty - seven books, he has written in the areas of leadership, strategic planning, organizational systems, and services marketing. He has served as executive director of National Centers for Learning Excellence, Inc., since 1968. From 1980 to 1988 he served as vice president for professional services at University Associates, now Pfeiffer, in San Diego, California. He has been an independent consultant since 1973, serving a wide variety of clients, ranging from new business start - ups to industry leaders. He works with for profi t, non - profi t, and governmental agencies. LEONARD D. GOODSTEIN, Ph.D ., is an independent consulting psychologist based in Washington, D.C., with considerable experience in facilitating the Applied Strategic Planning process. His research interests are in the infl uence of values and culture on organizations and in psychological assessment. He formerly was CEO and executive vice president of the American Psychological Association and CEO of University Associates (now Pfeiffer). He previously held a variety of academic positions, including professorships at the Universities of Iowa, Cincinnati, and Arizona State, where he also served as department chair. He is a frequent contributor to the professional literature, including the Pfeiffer Annuals . His most recent book, co - authored with Erich P. Prien, Individual Assessment in the Workplace: A Practical Guide for HR Professionals, Trainers, and Managers was published by Pfeiffer in 2006.JEANETTE GOODSTEIN, Ph.D ., a consultant and writer based in Washington, D.C., assists organizations in conducting a variety of research and analysis activities, focusing on needs assessment and program development and evaluation. She is co - author of Who’ s Driving Your Bus?, a book on codependency in the workplace, and developed accompanying instructional materials and assessment instruments. She chaired the Board of Directors of International Voluntary Services from 1997 through 2002, a private non-profit organization dedicated to volunteer service in developing nations for nearly fifty years, and from 1997 to 2003 was a member of the board of the Washington, D.C., chapter of Young Audiences.

• Preface ixChapter 1 Introduction to Applied Strategic Planning 1Chapter 2 Role of the Consultant 11Chapter 3 Thinking Skills 19Chapter 4 Planning to Plan 31Chapter 5 Values and Culture 43Chapter 6 Mission Formulation 59Chapter 7 Strategic Business Modeling 75Chapter 8 Performance Audit 89Chapter 9 Gap Analysis and Closure 103Chapter 10 Integrating Action Plans 111Chapter 11 Contingency Planning 121Chapter 12 Implementing Your Plan 129References 137About The Authors 141