Mary Katherine O'Connor, MSW, PhD, is a Professor in the School of Social Work at Virginia Commonwealth University where she has taught in the MSW and PhD programs for over twenty years. She has authored or coauthored numerous books, chapters, and journal articles in the areas of public child welfare practice, services to street children, and qualitative research method development. F. Ellen Netting, MSSW, PhD, is a Professor of Social Work and Samuel S. Wurtzel Chair at Virginia Commonwealth University where she teaches in the BSW, MSW, and PhD programs. She has authored or coauthored numerous books, chapters, and journal articles in the areas of health and human service delivery issues for frail elders, as well as nonprofit management concerns.