Analytics for Leaders

N. I. Fisher is the founder of ValueMetrics Australia, an enterprise that carries out research and consulting primarily in the area of performance measurement. Dr Fisher carries out R&D projects around the world, with particular emphasis on improving quantitative reports to boards and top management. His more recent work has focused on measuring research quality and measurement of public policy. He is also a Visiting Professor of Statistics at the University of Sydney.

• Preface; 1. How's your due diligence?; 2. Introduction to the system; 3. A framework for performance measurement; 4. What is stakeholder value?; 5. Adding value for customers; 6. Adding value for people; 7. Adding value for partners; 8. Adding value for the community; 9. Adding value for the owners; 10. What to report and how to report it; 11. How to get started; 12. The performance measurement framework: assessment and adoption; 13. Practical aspects of managing stakeholder value; 14. Performance measurement for small and medium enterprises; 15. Appendix: don't be fooled by statistics; Index.

'Brilliant and right on the mark.' Robert Burke, Melbourne Business School and former CEO, Century Oils Australia and Fuchs Australia