AMA Handbook of Business Documents: Guidelines and Sample Documents That Make Business Writing Easy

KEVIN WILSON is Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. JENNIFER WAUSON is President of Videologies, Inc.JENNIFER WAUSON is President of Videologies, Inc.

• C O N T E N T S INTRODUCTION vii ACKNOWLEDGMENTS ix SAMPLE BUSINESS DOCUMENTS Abstracts, 1 Acceptance Letter, 3 Acknowledgment Letter, 5 Adjustment Letter, 7 Announcement Letter, 9 Annual Report, 11 Application Letter, 18 Brochures, 20 Business Letter, 25 Business Letter Writing Style, 28 Business Letter Format, 28 Business Plan, 33 Collection Letter, 42 Commendation Letter, 44 Complaint Letter, 46 Cover Letters, 48 Directives, 50 Email, 52 Endorsement Letter, 54 Forms, 57 Fund-Raising Letter, 60 Grant Proposals, 62 Instructions, 70 Introductions, 72 Inquiry Letter, 74 Job Descriptions, 77 Job Offer Letter, 79 Meeting Agenda, 81 Meeting Minutes, 82 Corporate Minutes, 82 Corporate Resolutions, 83 Memorandum, 85 Mission Statements, 86 Newsletters, 87 Newsletter Articles, 90 Notices, 91 Permission Letter, 95 Policies, Rules, or Guidelines, 98 PowerPoint Presentations, 100 Planning a Presentation, 102 Press Releases, 105 Procedures, 107 Progress Reports, 110 Proposals, 114 Questionnaires and Surveys, 125 Reference Letters, 129 Refusal Letter, 131 Reports, 133 Memorandum Report, 133 Letter Report, 133 Short Report, 133 Formal Report, 134 Request Letters, 145 Research Report, 147 Resignation Letter, 150 Résumés, 152 Sales Letters, 156 Seasonal Correspondence, 160 Specifications, 162 Speeches and Oral Presentations, 166 Summaries, 172 Termination of Employment Letter, 176 Training Manual, 178 Trip Report, 192 User Guide, 193 Warning Letter, 200 Web Sites, 202 White Papers, 205