Administratively Adrift

Scott A. Bass is Professor, Provost Emeritus, and Director of the Center for University Excellence at American University.

• 1. The gap between the student experience and university operations; 2. Generation Z and the traditional university; 3. University tradition and conformity: insights and persistence; 4. Faculty influence and influences on the faculty; 5. The evolution of the student affairs profession and the ethos of specialization; 6. On decision-making, governance, and the distribution of power: implications for the student experience; 7. Lost among the silos: students and information systems; 8. Pinch points and more: insights from the student's perspective; 9. Reinventing the student experience: a case study; 10. Administratively aligned: a blueprint for a more supportive and holistic learning experience.

'The book focuses on a critical area of challenge in American higher education – the effectiveness of university service systems, and the relationship between systems and the levels of academic success and student well-being. University leaders, scholars, and policymakers will find it helpful as we navigate the post-pandemic world in higher education.' Freeman Hrabowski, III, President of the University of Maryland, Baltimore County