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This book illustrates the application of a variety of quality approaches to commissioning, management and practice. It provides a critical appraisal of quality models before considering quality issues relating to consumer feedback and the contracting process. There is a practical guide to using the Dynamic Quality Improvement System, as well as chapters on achieving quality in specific situations.Whilst acknowledging the expertise of community nurses, the book challenges them to find and use the most appropriate quality approaches and tools for their specific area.
Carolyn Mason is Lecturer in Nursing at The Queen's University, Belfast and Health Commissioner, The Eastern Health and Social Services Board, Northern Ireland
Introduction; C.MasonQuality and Quantity in Community Health Care Nursing; C.MasonConsumer Feedback and Determining Satisfaction with Services; B.PoultonCommissioning Quality Care: the Purchaser's Role; D.BentonProvider Perspectives on Quality in Community Health Care; M.PidgeonA Practical Approach to Monitoring Quality in Community Nursing Practice; H.McKennaCommunity Child Health Care; A.WhileAchieving Quality in Residential Care and Nursing Homes; R.Parkhill Stewart & I.TurnerAvoiding Abuse amongst Vulnerable Groups in the Community: People with a Mental Illness; A.LongCommunity Health Care Nursing: its Importance in General Practice Settings; K.Cernik.
Sines, David Sines, Sharon Aldridge-Bent, Agnes Fanning, Penny Farrelly, Kate Potter, Jane Wright, London) Sines, David (South Bank University, UK) Aldridge-Bent, Sharon (Senior Lecturer in Community Health Care Nursing, Buckinghamshire New University, Buckinghamshire, UK) Fanning, Agnes (Head of Academic Department of Primary Care and Public Health, Buckinghamshire New University, Buckinghamshire, UK) Farrelly, Penny (Senior Lecturer, Buckinghamshire New University, Buckinghamshire, UK) Potter, Kate (Senior Lecturer in Specialist Community Public Health Nursing, Buckinghamshire New University, Buckinghamshire, UK) Wright, Jane (Senior Lecturer in Specialist Community Public Health Nursing, Buckinghamshire New University, Buckinghamshire