Achieving Class A Business Excellence

An Executive's Perspective

Inbunden, Engelska, 2008

AvDennis Groves,Kevin Herbert,James G. Correll

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A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.

Produktinformation

Utgivningsdatum2008-10-10
Mått155 x 229 x 41 mm
Vikt612 g
FormatInbunden
SpråkEngelska
SerieOliver Wight Companies
Antal sidor400
FörlagJohn Wiley & Sons Inc
ISBN9780470260340

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Ledarskapsböcker inom Ekonomi och Ledarskap

DENNIS GROVES is Chairman of Oliver Wight Americas and President of Oliver Wight International.KEVIN HERBERT is a partner in Oliver Wight Europe, Africa, and Middle East, and is coauthor of the Wiley book Gaining Control.JIM CORRELL is a former co-chairman of Oliver Wight International and chairman of Oliver Wight Americas. Jim is a Principal in Oliver Wight Americas, and is coauthor of the Wiley book Gaining Control.

Prologue xiIntroduction xiii1 Opportunity 12 Fact-Finding—Greg Meets His Team 193 Greg’s Directives 474 Breakdown 535 Listening 676 and Learning 797 Observing 958 Possibilities 1159 Beginning 14110 Hope 17111 Decision Time 19312 Kick-Off 20313 Involvement 21914 Education, Education, Education 23915 Process Design 25316 Customer Service 27317 Customer Satisfaction 29518 Competitive Pressure 31319 Class A Leadership 32920 Sustainability and More 351Epilogue 367Reader’s Reference 371Index 375