Accessibility and Active Offer

Full professor at the School of Social Work of the University of Ottawa. Full professor at the Ecole des hautes etudes publiques of the Universite de Moncton. Assistant professor at the School of Rehabilitation Sciences of the University of Ottawa.

• Liste of Figures and TablesAbbreviationsIntroduction: Social Services and Health Services in Minority-Language Communities: Towards an Understanding of the Actors, the System, and the Levers of ActionMarie Drolet, Pier Bouchard, Jacinthe Savard, and Solange van KemenadePART I. ENGAGING ACTORS: PUTTING THE STRATEGIC ANALYSIS TO THE TESTChapter 1 Active Offer, Actors, and the Health and Social Service System: An Analytical FrameworkSylvain Vézina, and Sébastien SavardChapter 2 Engaging Future Professionals in the Promotion of Active Offer for a Culturally and Linguistically Appropriate SystemPier Bouchard, Sylvain Vézina, Manon Cormier, and Marie-Josée LaforgePART II. POLICY LEVERS AND LEGAL MEASURES: THE INTERPLAY OF ACTORSChapter 3 French-Language Health Services in Canada: The State of the LawPierre FoucherChapter 4 The Co-Construction of the Active Offer of French-Language Services in Ontario’s Justice SectorLinda Cardinal, and Nathalie PlantePART III. ACCESSIBILITY AND THE ACTIVE OFFER OF FRENCH-LANGUAGE SERVICESChapter 5 The Health of Francophone Seniors Living in Minority Communities in Canada: Issues and NeedsLouise Bouchard, and Martin DesmeulesChapter 6 The Experience of Francophones in Eastern Ontario: The Importance of Key Facilitators (Service Users andProviders) and the Influence of Structures Supporting the Health and Social Services SystemMarie Drolet, Jacinthe Savard, Sébastien Savard, Josée Lagacé,Isabelle Arcand, Lucy-Ann Kubina, and Josée BenoîtChapter 7 Offering Health Services in French: Between Obstacles and Favourable Factors in Anglophone Hospital SettingsÉric Forgues, Boniface Bahi, and Jacques MichaudPART IV. BILINGUALISM AND THE ACTIVE OFFER OF FRENCH-LANGUAGE SERVICESChapter 8 Issues and Challenges in Providing Services in the Minority Language: The Experience of Bilingual Professionals in the Health and Social Service NetworkDanielle de Moissac, and Marie Drolet, in collaboration with Jacinthe Savard, Sébastien Savard, Florette Giasson, Josée Benoît, Isabelle Arcand, Josée Lagacé, and Claire-Jehanne DuboulozChapter 9 Recruitment and Retention of Bilingual Health and Social Service Professionals in Francophone Minority Communities in Winnipeg and OttawaSébastien Savard, Danielle de Moissac, Josée Benoît, Halimatou Ba, Faïçal Zellama, Florette Giasson,and Marie DroletChapter 10 Active Offer, Bilingualism, and Organizational CultureSylvain VézinaPART V. ISSUES AND STRATEGIES IN EDUCATING FUTUREPROFESSIONALSChapter 11 Teaching Active Offer: Proposal for an Educational Framework for ProfessorsClaire-Jehanne Dubouloz, Josée Benoît, Jacinthe Savard,Paulette Guitard, and Kate BigneyChapter 12 Behaviours Demonstrating Active Offer: Identification, Measurement, and DeterminantsJacinthe Savard, Lynn Casimiro, Pier Bouchard, and Josée BenoîtChapter Appendix: Active Offer of Social and Health Servicesin French, Version 1.0Chapter 13 The Necessity for Normalized Tests for Speech, Language, and Hearing Assessment of Young Francophone Children Living in Linguistic Minority Settings: Myth or Reality?Josée Lagacé, and Pascal LefebvreChapter 14 Bilingual Health Care in Quebec: Public Policy, Vitality, and Acculturation IssuesRichard Y. BourhisConclusion: New Insights into Safe, Quality Services in Official Language Minority CommunitiesPier Bouchard, Jacinthe Savard, Sébastien Savard, Sylvain Vézina, and Marie DroletContributors