Ling Zhou is Associate Research Fellow at the Institute of Advanced Legal Studies, University of London, UK.

• 1. IntroductionI. Introduction II. The Market, State and Consumer Law III. Consumers and Access to Justice IV. Fieldwork and Research Methods V. Structure of the Book 2. Consumer Protection in China I. Introduction II. The Chinese Context III. The Consumer as Citizen in China IV. A Brief Introduction to the Field V. Conclusions 3. Extra-Judicial Processes for Handling Consumer Disputes I. Introduction II. Consumer Bodies and the Complaint System in Shenzhen III. Dispute Processes in the SZCC IV. Conclusions 4. Consuming the Consumer Council: Complainants’ Experience I. Introduction II. Case Study of On-site Mediation III. Different Types of Complainant IV. Problems Faced by Consumers in the Complaint Process V. Conclusions 5. The ‘Professional’ in Consumer Disputes I. Introduction II. The ‘Professionals’ in Consumer Dispute Processes III. Mixed Motives IV. Official Attitudes V. Conclusion: Professional Legal Culture and the Consumer Citizen 6. Consuming Litigation: Going to Court I. Introduction II. The People’s Courts in China III. Consumer Disputes in the Shenzhen CourtIV. The Professionals and the Court V. Conclusions 7. Going ‘Public’: New Approaches in Resolving Consumer Disputes I. Introduction II. Consumer Redress and the Media III. Web-Based Consumer Complaint Platform IV. Access to Knowledge: Disclosure of Government Information V. The Emerging Public Interest Litigation in Consumer Disputes VI. Conclusions 8. Conclusions I. Dispute Resolution in China II. Consumers’ Access to Justice III. Delegalisation and Justice IV. Consumers’ Access to Justice in China: Final Reflections

This is an impressive and well-written analysis of consumer dispute resolution in contemporary China … the research findings of the study have significant theoretical relevance and will have an important impact. It is likely that a wide range of readers will find much to interest them in this fine piece of work.