Access to Justice for the Chinese Consumer

Handling Consumer Disputes in Contemporary China

Inbunden, Engelska, 2020

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This book offers a socio-legal exploration of localised consumer complaint processing and dispute resolution in the People’s Republic of China – now the second largest consumer market in the world – and the experiences of both ordinary and ‘professional’ consumers.Drawing on detailed analysis of an impressive body of empirical data, this book highlights local Chinese understandings and practice styles of ‘mediation’, and identifies in popular consciousness a continuing sense of reliance on the government for securing consumer rights in China. These are not only important features of consumer dispute processing in themselves, but also help to to explain why no ombudsman system has emerged.This innovative book looks at the nature of China’s distinctive dispute resolution and complaints system, issues within that system, and the experiences of consumers within it. The book illustrates the access to justice processes locally available to aggrieved consumers and provides a unique contribution to comparative consumer law studies in Asia and elsewhere.

Produktinformation

Utgivningsdatum2020-05-14
Mått169 x 244 x 13 mm
Vikt474 g
FormatInbunden
SpråkEngelska
SerieCivil Justice Systems
Antal sidor192
FörlagBloomsbury Publishing PLC
ISBN9781509931057

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1. IntroductionI. Introduction II. The Market, State and Consumer Law III. Consumers and Access to Justice IV. Fieldwork and Research Methods V. Structure of the Book 2. Consumer Protection in China I. Introduction II. The Chinese Context III. The Consumer as Citizen in China IV. A Brief Introduction to the Field V. Conclusions 3. Extra-Judicial Processes for Handling Consumer Disputes I. Introduction II. Consumer Bodies and the Complaint System in Shenzhen III. Dispute Processes in the SZCC IV. Conclusions 4. Consuming the Consumer Council: Complainants’ Experience I. Introduction II. Case Study of On-site Mediation III. Different Types of Complainant IV. Problems Faced by Consumers in the Complaint Process V. Conclusions 5. The ‘Professional’ in Consumer Disputes I. Introduction II. The ‘Professionals’ in Consumer Dispute Processes III. Mixed Motives IV. Official Attitudes V. Conclusion: Professional Legal Culture and the Consumer Citizen 6. Consuming Litigation: Going to Court I. Introduction II. The People’s Courts in China III. Consumer Disputes in the Shenzhen CourtIV. The Professionals and the Court V. Conclusions 7. Going ‘Public’: New Approaches in Resolving Consumer Disputes I. Introduction II. Consumer Redress and the Media III. Web-Based Consumer Complaint Platform IV. Access to Knowledge: Disclosure of Government Information V. The Emerging Public Interest Litigation in Consumer Disputes VI. Conclusions 8. Conclusions I. Dispute Resolution in China II. Consumers’ Access to Justice III. Delegalisation and Justice IV. Consumers’ Access to Justice in China: Final Reflections