Elaine Biech is president and managing principal of ebb associates inc, an organizational development firm that helps organizations work through large-scale change. The recipient of ASTD's highest honor, the Gordon M. Bliss award, Biech is the author and editor of over four dozen books, including The Book of Road-Tested Activities, Pfeiffer Annuals of Training and Consulting, 90 World-Class Activities by 90 World-Class Trainers, Training for Dummies, The Business of Consulting, and others, all published by Wiley.

• Website Contents xiii Preface xviiThe Difference Between Training and Consulting: Which Annual to Use? xxiiiIntroduction to The 2013 Pfeiffer Annual: Training xxviiExperiential Learning ActivitiesIntroduction to the Experiential Learning Activities Section 1Experiential Learning Activities Categories 5The Graham Cracker Challenge: Examining Risk and Reward 13John Goldberg**Are You Ready? Assessing Change Readiness 17Teri-E BelfContradictory Preferences: Role Playing 25Lauri LuotoThe ADAPT Problem-Solving Model: Using Interviewing 35Jennifer Straub, Nicole Russo, Sarah Eckstein, and Daniel Eckstein**Pop Goes the Bottom Line!: Examining the Impact of 51Feedback on PerformanceKen Steiger**Preparing Leaders for the Future TopicsThrowing Kisses: Encouraging Desired Behaviors 57Marilyn MarlesCongratulations!: Mixing It Up 61Jan Yuill†QR Codes for Training: Improving Learning and Performance 65Kella B. PriceDialogue: Using Discussions to Facilitate Learning 77Mohandas NairBuzz, Buzz: Increasing Participant Engagement 81Sandra A. SheltonSuperpowers: Learning to Improve Performance 87Lisa Strick**The Creative Leader: Measuring Creativity Characteristics 97Shirley Copeland**The Leadership Pyramid: Exploring Skills of Successful Leaders 103J. Alexis MamberEditor’s ChoiceIntroduction to the Editor’s Choice Section 109The Thinker’s Test: A Learning Experience for Thinking More Clearly, Creatively, and Cleverly 111Karl AlbrechtBuild a Better “To Do” List 117Lou RussellThe Cents of It All: Employee Value Simulation 123Lily Cheng and Peter Cheng†Cutting Edge TopicsInventories, Questionnaires, and SurveysIntroduction to the Inventories, Questionnaires, and Surveys Section 127Measuring Innovators and Adopters for Web 3.0 129Sacip Toker and James L. MoseleyThe Manager Quality Performance Index (MQPI): Driving Superior People Results Through Measurement 147Allan H. Church, Michael D. Tuller, and Erica I. DesrosiersArticles and Discussion ResourcesIntroduction to the Articles and Discussion Resources Section 167**Self-Reflection: A Key Leadership Competency 171Deb Pastors**Considering the “Soft” Aspects of Decision Making 175Erwin Rausch and Charles AndersonThe Supervisor’s Motivational Tool Kit 187Deborah Spring Laurel†A Positive Vision for 2020: The Confluence of Information Technology with T&D 191Phillip E. Nelson and Teri-E BelfToward a Healthy World: Meeting the Leadership Challenges of the 21st Century 199Sherene ZolnoKeeping Training Alive in a Recovering Economy 207Kurt Iskrzycki, Susan Cain, and Tim BuividasWhat Makes Up the Most Beloved Activities? Framework for Rapid Training Activity Creation 213Lauri LuotoPlanning, Not Playing: Training Through Simulation Design 219Noam Ebner and Daniel Druckman**Leadership and Accountability Lecturette 235Phil Van Horn**Developing Values-Based Leaders 239Homer H. Johnson**I Have Seen the Future and It’s Not What It Was Cracked Up to Be 251Leonard D. Goodstein**Connecting the Dots: Developing Leaders Who See the Big Picture 267Catherine J. RezakContributors 281Contents of the Companion Volume, The 2013 Pfeiffer Annual: Consulting 285Pfeiffer Publications Guide 289

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