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Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this bookoffers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
- Format: Inbunden
- ISBN: 9781137375452
- Språk: Engelska
- Antal sidor: 166
- Utgivningsdatum: 2014-12-04
- Förlag: Palgrave Macmillan