Making Quality Happen

A Step By Step Guide to Winning the Quality Revolution

Häftad, Engelska, 1996

Av R.M. McNealy, R. M. McNealy

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Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

Produktinformation

Utgivningsdatum1996-03-31
Mått155 x 235 x 12 mm
Vikt335 g
FormatHäftad
SpråkEngelska
Antal sidor208
Upplaga1993
FörlagChapman and Hall
ISBN9780412735301

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Projektledning inom Ekonomi och ledarskap

1 Why Quality?.- 2 What is Quality?.- 3 How?.- 4 Implementation action 1 Management ownership of Quality and Quality Improvement.- 5 Implementation action 2 Quality implementation team.- 6 Implementation action 3 Quality training.- 7 Implementation action 4 Management by fact: measurement and the cost of non-Quality.- 8 Implementation action 5 Corrective action.- 9 Implementation action 6 Quality council.- 10 Implementation action 7 Communication.- 11 What does a Quality organization look like?.- 12 Epilogue: Continuous improvement.