Operations Management

An Integrated Approach, EMEA Edition

Häftad, Engelska, 2020

Av R. Dan Reid, Nada R. Sanders, R. Dan (University of New Hampshire) Reid, Nada R. (Wright State University) Sanders

1 129 kr

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As the business environment continues to rapidly change, Dan Reid and Nada Sanders have developed an integrated approach that makes the introductory OM course accessible and engaging for all business majors. Beyond providing a solid foundation, this text covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability and gives equal time to strategic and tactical decisions in both service and manufacturing organizations.

Produktinformation

Utgivningsdatum2020-02-10
Mått10 x 10 x 10 mm
Vikt454 g
FormatHäftad
SpråkEngelska
Antal sidor656
Upplaga7
FörlagJohn Wiley & Sons Inc
ISBN9781119668176

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From the Authors vMaking Operations Management Personal viChanges to This Edition viiiImproved Learning Outcomes with WileyPLUS xAcknowledgments xiiAbout the Authors xiv1 Introduction to Operations Management 1Chapter Overview 1What is Operations Management? 2Differences between Manufacturing and Service Organizations 4Operations Management Decisions 6Historical Development 9Today's OM Environment 17Operations Management in Practice 17Within OM: How It All Fits Together 18The Supply Chain Link 20The Sustainability Link 20Case: Hightone Electronics, Inc. 21Case: Creature Care Animal Clinic (A) 21Case: Analytics in Decision Making 22Interactive Case: Virtual Company 22Internet Challenge: Demonstrating Your Knowledge of OM 23Chapter Highlights / Key Terms / Discussion Questions / Selected Bibliography2 Operations Strategy and Competitiveness 25Chapter Overview 25The Role of Operations Strategy 26The Importance of Operations Strategy 27Developing a Business Strategy 27Developing an Operations Strategy 31Strategic Role of Technology 36Productivity 37Operations Strategy within OM: How It All Fits Together 40The Supply Chain Link 41The Sustainability Link 42Solved Problems 42Case: Prime Bank of Massachusetts 43Case: Boseman Oil and Petroleum (BOP) 44Case: Analytics in Decision Making 45Interactive Case: Virtual Company 45Internet Challenge: Understanding Strategic Differences 46Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography3 Product Design and Process Selection 49Chapter Overview 49Product Design 50The Product Design Process 51Factors Impacting Product Design 55Process Selection 58Designing Processes 61Process Performance Metrics 64Linking Product Design and Process Selection 65Technology Decisions 70Designing Services 74Product Design and Process Selection within OM: How It All Fits Together 79The Supply Chain Link 80The SustainabilIty Link 80Solved Problems 81Case: Biddy’s Bakery (BB) 83Case: Creature Care Animal Clinic (B) 83Case: Analytics in Decision Making 84Interactive Case: Virtual Company 84Internet Challenge: Country Comfort Furniture 85Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography4 Supply Chain Management 89Chapter Overview 89Basic Supply Chains 90Issues Affecting Supply Chain Management 96The Role of Purchasing 105Sourcing Decisions 108The Role of Warehouses 116Implementing Supply Chain Management 121Supply Chain Management within OM: How It All Fits Together 124The Supply Chain Link 125The Sustainability Link 125Solved Problems 126Case: Electronic Personal Heart Rate Monitors Supply Chain Management Game 127Case: Supply Chain Management at Durham International Manufacturing Company (DIMCO) 129Case: Analytics in Decision Making 130Interactive Case: Virtual Company 130Internet Challenge: Global Shopping 131Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography5 Total Quality Management 135Chapter Overview 135Defining Quality 136Cost of Quality 138The Evolution of Total Quality Management (TQM) 139The Philosophy of TQM 143Quality Awards and Standards 154Why TQM Efforts Fail 156Total Quality Management (TQM) within OM: How It All Fits Together 157The Supply Chain Link 158The Sustainability Link 159Solved Problems 159Case: Gold Coast Advertising (GCA) 160Case: Delta Plastics, Inc. (A) 160Case: Analytics in Decision Making 162Interactive Case: Virtual Company 162Internet Challenge: Snyder Bakeries 163Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography6 Statistical Quality Control 167Chapter Overview 167What is Statistical Quality Control? 168Sources of Variation: Common and Assignable Causes 169Descriptive Statistics 169Statistical Process Control Methods 171Control Charts for Variables 173Control Charts for Attributes 179Process Capability 185Six Sigma Quality 189Acceptance Sampling 190Implications for Managers 196Statistical Quality Control in Services 198Statistical Quality Control (SQC) within OM: How It All Fits Together 199The Supply Chain Link 200The SustainabilIty Link 200Solved Problems 201Case: Scharadin Hotels 206Case: Delta Plastics, Inc. (B) 207Case: Analytics in Decision Making 207Interactive Case: Virtual Company 208Internet Challenge: Safe-Air 208Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography7 Just-in-Time and Lean Systems 214Chapter Overview 214The Philosophy of JIT 215Elements of JIT 217Just-in-Time Manufacturing 220Total Quality Management 227Respect for People 230Benefits of JIT 233Implementing JIT 234JIT in Services 236JIT and Lean Systems within OM: How It All Fits Together 237The Supply Chain Link 238The Sustainability Link 238Solved Problems 239Case: Katz Carpeting 239Case: Dixon Audio Systems 240Case: Analytics in Decision Making 241Interactive Case: Virtual Company 241Internet Challenge: Truck-Fleet, Inc. 242Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography8 Forecasting 245Chapter Overview 245Principles of Forecasting 246Steps in the Forecasting Process 246Types of Forecasting Methods 247Time Series Models 251Causal Models 266Measuring Forecast Accuracy 270Selecting the Right Forecasting Model 273Collaborative Planning, Forecasting, and Replenishment (CPFR) 276Forecasting within OM: How It All Fits Together 277The Supply Chain Link 278The Sustainability Link 278Solved Problems 279Case: Bram-Wear 284Case: The Emergency Room (ER) at Northwest General (A) 285Case: Analytics in Decision Making 286Interactive Case: Virtual Company 286Internet Challenge: Online Data Access 286Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography9 Capacity Planning and Facility Location 293Chapter Overview 293Capacity Planning 294Making Capacity Planning Decisions 299Decision Trees 301Location Analysis 304Making Location Decisions 308Capacity Planning and Facility Location within OM: How It All Fits Together 318Capacity Planning and Facility Location across the Organization 318The Supply Chain Link 318The Sustainability Link 319Solved Problems 319Case: Data Tech, Inc. 322Case: The Emergency Room (ER) at Northwest General (B) 323Case: Analytics in Decision Making 323Interactive Case: Virtual Company 323Internet Challenge: EDS Office Supplies, Inc. 324Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography10 Facility Layout 329Chapter Overview 329What is Layout Planning? 330Types of Layouts 330Designing Process Layouts 333Special Cases of Process Layout 339Designing Product Layouts 343Group Technology (Cell) Layouts 349Facility Layout within OM: How It All Fits Together 350The Supply Chain Link 351The Sustainability Link 351Solved Problems 352Case: Sawhill Athletic Club (A) 354Case: Sawhill Athletic Club (B) 355Case: Analytics in Decision Making 356Interactive Case: Virtual Company 356Internet Challenge: D J and Associates, Inc. 356Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography11 Work System Design 363Chapter Overview 363Work System Design 364Job Design 364Work Measurement 372Compensation 385Work System Design within OM: How It All Fits Together 386The Supply Chain Link 387The Sustainability Link 388Solved Problems 388Case: The Navigator III 391Case: Northeast State University 391Case: Analytics in Decision Making 392Interactive Case: Virtual Company 392Internet Challenge: E -commerce Job Design 393Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography12 Inventory Management 399Chapter Overview 399Basic Inventory Principles 400Inventory Management Objectives 402Minimum Inventory Investment 404Relevant Inventory Costs 406ABC Inventory Classification 408Inventory Record Accuracy 411Determining Order Quantities 413Determining Safety Stock Levels 428The Periodic Review System 430Inventory Management within OM: How It All Fits Together 433The Supply Chain Link 434The Sustainability Link 434Solved Problems 434Case: FabQual Ltd. 438Case: Kayaks!Incorporated 438Case: Analytics in Decision Making 439Interactive Case: Virtual Company 440Internet Challenge: Community Fundraiser (A) 440Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography13 Aggregate Planning 447Chapter Overview 447Business Planning 448Aggregate Planning Options 450Aggregate Plan Strategies 454Developing the Aggregate Plan 456Aggregate Planning within OM: How It All Fits Together 465The Supply Chain Link 466The Sustainability Link 466Solved Problems 467Case: Newmarket International Manufacturing Company (A) 473Case: JPC, Inc.: Kitchen Countertops Manufacturer 474Interactive Case: Virtual Company 474Case: Analytics in Decision Making 475Internet Challenge: Cruising 475Chapter Highlights / Key Terms / Discussion Questions / Problems / Selected Bibliography14 Resource Planning 480Chapter Overview 480Enterprise Resource Planning 481The Benefits and Costs of ERP 484Material Planning Systems 486How MRP Works 494Capacity Requirements Planning (CRP) 500Resource Planning within OM: How It All Fits Together 502Resource Planning across the Organization 503The Supply Chain Link 504The Sustainability Link 504Solved Problems 504Case: Newmarket International Manufacturing Company (B) 508Case: Desserts by J.B. 510Case: Analytics in Decision Making 510Interactive Case: Virtual Company 511Internet Challenge: The Gourmet Dinner 512Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography15 Scheduling 517Chapter Overview 517Basic Scheduling Concepts 518Developing a Schedule of Operations 523Optimized Production Technology 532Scheduling Issues for Service Organizations 534Scheduling within OM: Putting It All Together 538The Supply Chain Link 539The SustainabilIty Link 539Solved Problems 539Case: Air Traffic Controller School (ATCS) 543Case: Scheduling at Red, White, and Blue Fireworks Company 544Interactive Case: Virtual Company 544Case: Analytics in Decision Making 545Internet Challenge: Batter Up 545Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected Bibliography16 Project Management 550Chapter Overview 550The Project Life Cycle 551Project Management Concepts 552Estimating the Probability of Completion Dates 564Reducing Project Completion Time 566The Critical Chain Approach 569Project Management within OM: How It All Fits Together 570The Supply Chain Link 571The Sustainability Link 572Solved Problems 572Case: The Research Office Moves 576Case: Writing a Textbook 576Case: Analytics in Decision Making 577Interactive Case: Virtual Company 578Internet Challenge: Creating Memories 578Chapter Highlights / Key Terms / Formula Review / Discussion Questions / Problems / Selected BibliographyAppendix A Solutions to Odd Problems 584Appendix B The Standard Normal Distribution 608Appendix C p-Chart 609Company Index 613Subject Index 615Available in WileyPLUS and Wiley Custom:Supplement A Spreadsheet Modeling: An Introduction A1Supplement B Introduction to Optimization B1Supplement C Waiting Line Models C1Supplement D Master Scheduling and Rough-Cut Capacity Planning D1