Multi-Channel Marketing, Branding and Retail Design

Charles McIntyre, Bournemouth University, Poole, UKT. C. Melewar, Middlesex University London, London, UKCharles Dennis, Middlesex University London, London, UK

• IntroductionPART I: THE DESIGN PROCESS — BRANDING, MARKETING AND CUSTOMER EXPERIENCE IN A MULTI-CHANNEL WORLD1. Branding: At the Heart of the Relationship between Product Marketing and Design - AurØlie Hemonnet-Goujot and Delphine Manceau2. Combining the Best of Both Worlds in Retailing and Design: Cross-Practice Integration and Innovation, Including the Role of Education - Katelijn Quartier, Tinne Lommelen and Jan Vanrie3. Designing-in Consumer Identity and Experience via Social Media Representation and Engagement Effects: Contesting Female Body Image and Branding - Suzanne Winfield and Yvonne Richardson4. Selling the Brand Story: Social and Business Innovation in a One for Onefi Business Model - Natascha Radclyffe-Thomas and Ana RonchaPART II: STRUCTURAL EXPERIENCE IN RETAIL DESIGN AND BRAND MARKETING — REAL WORLD AND BEYOND5. Front of House Design and Marketing Effects: Town and City Streetscapes and Meaning in Exterior Retail Brand Experience - Charles McIntyre6. Big Store Design and Marketing Effects: Non-Western, New-Build Shopping Malls and Implications for the Re-Enchantment of Consumption - Graham H. Roberts7. Small Store Design and Marketing Effects: Experiential Developments in SME Fashion Pop-Up Store Strategies - Bethan Alexander and Jessie Kaitlin Bain 8. In-Store Design and Marketing Effects: Taking Account of the Influence of Servicescape Design upon Retail Brand Frontline Employees - Treasa Kearney 9. Consumer Responses to Virtual- and Real-World Retail Environment Convergence: Implications for Design-Based Interventions - Tracy Harwood and Martin Jones About the Authors Index

Editors McIntyre, Melewar, and Dennis present readers with a collection of academic essays and research articles examining the relationship between modern design and issues in the branding and marketing arenas of the retail business model. The editors have organized the nine selections that make up the main body of the text in two parts devoted to the design process, branding, marketing, and customer experience in a multi-channel world and the structural experience of retail design and brand marketing in the physical and digital worlds. Charles McIntyre is a faculty member of Bournemouth University in the UK. T. C. Melewar and Charles Dennis are faculty members of Middlesex University London in the UK.