RICHARD C. MADDOCK is a psychologist licensed in Tennessee and Arkansas. He is in private practice, and is also the President of Tel Video Productions, Inc. in Memphis. He holds a Diplomate in Psychology (Administrative), is a member of the American Psychological Association, and is listed in the National Register of Health Service Providers in psychology. He has carried out over 25 years of research in psyhology, with over 40 professional publications and papers. With coauthor, Richard Fulton, he has produced a number of workbook-video presentations, one of which, The Silent Side of Communications, is published by American Video, Inc. He has also been an adjunct professor at Arkansas State University and regularly conducts lectures and workshops for businesses and universities on the principles and practices of Marketing to the Mind.RICHARD L. FULTON is president of a division of a 1.5 billion dollar printing and digital services corporation, headquartered in New York City. He is also Vice-President of Tel Video Productions, Inc. in Memphis. He has held several senior management positions in industry and owned his own private consulting firm, and maintains membership in the American Society for Personnel Administrators. His previous publications include articles on organizational change, and he has co-published several management training modules with Dr. Maddock.