IT Essentials Course Booklet v7

Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.

• Chapter 1 Introduction to Personal Computer Hardware 1 1.0 Introduction to Personal Computers 11.1 Personal Computers 11.1.1 What is in a Computer? 11.1.2 Electrical and ESD Safety 11.2 PC Components 21.2.1 Case and power supplies 21.2.2 Motherboards 41.2.3 CPUs and Cooling Systems 61.2.4 Memory 61.2.5 Adapter Cards and Expansion Slots 81.2.6 Hard disk drives and SSDs 91.2.7 Optical Storage Devices 111.2.8 Ports, Cables, and Adaptors 111.2.9 Input Devices 121.2.10 Output Devices 121.3 Computer Disassembly 131.3.1 The Technician’s Toolkit 131.3.2 Computer Disassembly 131.4 Summary 14Chapter 1 Quiz 15Chapter 1 Exam 15Your Chapter Notes 15Chapter 2 PC Assembly 172.0 Introduction to PC Assembly 172.1 Assemble the Computer 172.1.1 General and Fire Safety 172.1.2 Open the Case and Connect the Power Supply 172.1.3 Install the Motherboard Components 192.1.4 Install Internal Drives 212.1.5 Install the Adapter Cards 232.1.6 Select Additional Storage 252.1.7 Install the Cables 262.2 Summary 28Chapter 2 Quiz 30Chapter 2 Exam 30Your Chapter Notes 30Chapter 3 Advanced Computer Hardware 313.0 Introduction to Advanced Computer Hardware 313.1 Boot the Computer 313.1.1 POST, BIOS, CMOS and UEFI 313.1.2 BIOS/UEFI Configuration 333.2 Electrical Power 353.2.1 Wattage and Voltage 353.2.2 Power Fluctuation and Protection 363.3 Advanced Computer Functionality 373.3.1 CPU Architectures and Operation 373.3.2 RAID 393.3.3 Ports, Connectors, and Cables 403.3.4 Monitors 413.4 Computer Configuration 423.4.1 Upgrade Computer Hardware 423.4.2 Configurations for Specialized Computers 453.5 Protecting the Environment 473.5.1 Safe Disposal of Equipment and Supplies 473.6 Summary 48Chapter 3 Quiz 50Chapter 3 Exam 50Your Chapter Notes 50Chapter 4 Preventive Maintenance and Troubleshooting 514.0 Introduction 514.1 Preventive Maintenance 514.1.1 PC Preventive Maintenance Overview 514.2 Troubleshooting Process 534.2.1 Troubleshooting Process Steps 534.2.2 Common Problems and Solutions for PCs 584.2.3 Apply Troubleshooting Process to Computer Components and Peripherals 584.3 Summary 60Chapter 4 Quiz 61Chapter 4 Exam 61Your Chapter Notes 61Chapter 5 Networking Concepts 635.0 Introduction 635.1 Network Components and Types 635.1.1 Types of Networks 635.1.2 Internet Connection Types 645.2 Networking Protocols, Standards, and Services 675.2.1 Transport Layer Protocols 675.2.2 Application Port Numbers 685.2.3 Wireless Protocols 695.2.4 Network Services 705.3 Network Devices 735.3.1 Basic Network Devices 735.3.2 Security Devices 765.3.3 Other Network Devices 775.4 Network Cables 795.4.1 Network Tools 795.4.2 Copper Cables and Connectors 795.4.3 Fiber Cables and Connectors 805.5 Summary 81Chapter 5 Quiz 83Chapter 5 Exam 83Your Chapter Notes 83Chapter 6 Applied Networking 856.0 Introduction 856.1 Device to Network Connection 856.1.1 Network Addressing 856.1.2 Configure a NIC 896.1.3 Configure a Wired and Wireless Network 926.1.4 Firewall Settings 946.1.5 IoT Device Configuration 976.2 Basic Troubleshooting Process for Networks 986.2.1 Applying the Troubleshooting Process to 986.2.2 Network Problems and Solutions 996.3 Summary 99Chapter 6 Quiz 101Chapter 6 Exam 101Your Chapter Notes 101Chapter 7 Laptops and Other Mobile Devices 1037.0 Introduction 1037.1 Characteristics of laptops and other mobile devices 1037.1.1 Mobile Device Overview 1037.1.2 Laptop Components 1067.1.3 Laptop Display Components 1087.2 Laptop Configuration 1097.2.1 Power Settings Configuration 1097.2.2 Wireless Configuration 1107.3 Laptop Hardware and Component Installation and Configuration 1127.3.1 Expansion Slots 1127.3.2 Replacing Laptop Components 1147.4 Other Mobile Device Hardware Overview 1177.4.1 Other Mobile Device Hardware 1177.4.2 Specialty Mobile Devices 1187.5 Network Connectivity and Email 1197.5.1 Wireless and Cellular Data Networks 1197.5.2 Bluetooth 1217.5.3 Configuring Email 1227.5.4 Mobile Device Synchronization 1247.6 Preventive Maintenance for Laptops and other Mobile Devices 1267.6.1 Scheduled Maintenance for Laptops and other Mobile Devices 1267.7 Basic Troubleshooting Process for Laptops and other Mobile Devices 1277.7.1 Applying the Troubleshooting Process to Laptops and other Mobile Devices 1277.7.2 Common Problems and Solutions for Laptops and Other Mobile Devices 1287.8 Summary 129Chapter 7 Quiz 131Chapter 7 Exam 131Your Chapter Notes 131Chapter 8 Printers 1338.0 Introduction 1338.1 Common Printer Features 1338.1.1 Characteristics and Capabilities 1338.1.2 Printer Connections 1358.2 Printer Type Comparison 1358.2.1 Inkjet Printers 1358.2.2 Laser Printers 1358.2.3 Laser Printing Process 1368.2.4 Thermal Printers and Impact Printers 1368.2.5 Virtual Printers 1378.2.6 3D Printers 1378.3 Installing and Configuring Printers 1388.3.1 Installing and Updating a Printer 1388.3.2 Configuring Options and Default Settings 1398.3.3 Optimizing Printer Performance 1398.4 Sharing Printers 1408.4.1 Operating System Settings for Sharing Printers 1408.4.2 Print Servers 1418.5 Maintaining and Troubleshooting Printers 1438.5.1 Printer Preventive Maintenance 1438.5.2 Inkjet Printer Preventive Maintenance 1438.5.3 Laser Printer Preventive Maintenance 1448.5.4 Thermal Printer Preventive Maintenance 1458.5.5 Impact Printer Preventive Maintenance 1458.5.6 3D Printer Preventive Maintenance 1458.5.7 Applying the Troubleshooting Process to Printers 1468.5.8 Problems and Solutions 1478.6 Summary 147Chapter 8 Quiz 149Chapter 8 Exam 149Your Chapter Notes 149Chapter 9 Virtualization and Cloud Computing 1519.0 Introduction 1519.1 Virtualization 1519.1.1 Virtualization 1519.1.2 Client-Side Virtualization 1539.2 Cloud Computing 1559.2.1 Cloud Computing Applications 1559.2.2 Cloud Services 1559.3 Summary 156Chapter 9 Quiz 158Chapter 9 Exam 158Your Chapter Notes 158Chapter 10 Windows Installation 15910.0 Introduction 15910.1 Modern Operating Systems 15910.1.1 Operating System Features 15910.1.2 Customer Requirements for an Operating System 16010.1.3 Operating System Upgrades 16210.2 Disk Management 16310.2.1 Disk Management 16310.3 Installation and Boot Sequence 16610.3.1 Basic Windows Installation 16610.3.2 Custom Installation Options 16710.3.3 Windows Boot Sequence 17010.4 Summary 171Chapter 10 Quiz 172Chapter 10 Exam 172Your Chapter Notes 172Chapter 11 Windows Configuration 17311.0 Introduction 17311.1 Windows Desktop and File Explorer 17311.1.1 Comparing Windows Versions 17311.1.2 The Windows Desktop 17511.1.3 Windows Task Manager 17811.1.4 Windows File Explorer 18011.2 Configure Windows with Control Panels 18311.2.1 Control Panel Utilities 18311.2.2 User and Account Control Panel Items 18411.2.3 Network and Internet Control Panels 18511.2.4 Display Settings and Control Panel 18711.2.5 Power and System Control Panels 18811.2.6 Hardware and Sound Control Panels 19011.2.7 Clock, Region, and Language 19111.2.8 Programs and Features Control Panels 19211.2.9 Other Control Panels 19311.3 System Administration 19411.3.1 Administrative Tools 19411.3.2 System Utilities 19711.3.3 Disk Management 19911.3.4 Application Installation and Configuration 20211.4 Command-Line Tools 20411.4.1 Using Windows CLI 20411.4.2 File System CLI Commands 20511.4.3 Disk CLI Commands 20611.4.4 Task and System CLI Commands 20711.4.5 Other Useful CLI Commands 20711.5 Windows Networking 20811.5.1 Network Sharing and Mapping Drives 20811.5.2 Sharing Local Resources with Others 21011.5.3 Configure a Wired Network Connection 21111.5.4 Configure a Wireless Network Interfaces in Windows 21311.5.5 Remote Access Protocols 21311.5.6 Remote Desktop and Assistance 21411.6 Common Preventive Maintenance Techniques for Operating Systems 21511.6.1 OS Preventive Maintenance Plan 21511.6.2 Backup and Restore 21711.7 Basic Troubleshooting Process for Windows Operating Systems 21811.7.1 Applying Troubleshooting Process to Windows Operating Systems 21811.7.2 Common Problems and Solutions for Windows Operating Systems 21911.7.3 Advanced Troubleshooting for Windows Operating Systems 21911.8 Summary 219Chapter 11 Quiz 221Chapter 11 Exam 221Your Chapter Notes 221Chapter 12 Mobile, Linux, and macOS Operating Systems 22312.0 Introduction 22312.1 Mobile Operating Systems 22312.1.1 Android vs. iOS 22312.1.2 Android Touch Interface 22412.1.3 iOS Touch Interface 22412.1.4 Common Mobile Device Features 22512.2 Methods for Securing Mobile Devices 22712.2.1 Screen Locks and Biometric Authentication 22712.2.2 Cloud-Enabled Services for Mobile Devices 22712.2.3 Software Security 22812.3 Linux and macOS Operating Systems 23012.3.1 Linux and macOS tools and features 23012.3.2 Linux and macOS Best Practices 23312.3.3 Basic CLI Commands 23412.4 Basic Troubleshooting Process for Mobile, Linux, and macOS Operating Systems 23612.4.1 Applying the Troubleshooting Process to Mobile, Linux, and macOS Operating Systems 23612.4.2 Common Problems and Solutions for Other Operating Systems 23712.5 Summary 237Chapter 12 Quiz 239Chapter 12 Exam 239Your Chapter Notes 239Chapter 13 Security 24113.0 Introduction 24113.1 Security Threats 24113.1.1 Malware 24113.1.2 Preventing Malware 24313.1.3 Network Attacks 24613.1.4 Social Engineering Attacks 24713.2 Security Procedures 24813.2.1 Security Policy 24813.2.2 Protecting Physical Equipment 24913.2.3 Protecting Data 25013.2.4 Data Destruction 25313.3 Securing Windows Workstations 25413.3.1 Securing a Workstation 25413.3.2 Windows Local Security Policy 25613.3.3 Managing Users and Groups 25813.3.4 Windows Firewall 26013.3.5 Web Security 26213.3.6 Security Maintenance 26413.4 Wireless Security 26513.4.1 Configure Wireless Security 26513.5 Basic Troubleshooting Process for Security 26813.5.1 Applying the Troubleshooting Process to Security 26813.5.2 Common Problems and Solutions for Security 26913.6 Summary 269Chapter 13 Quiz 271Chapter 13 Exam 271Your Chapter Notes 271Chapter 14 The IT Professional 27314.0 Introduction 27314.1 Communication Skills and the IT Professional 27314.1.1 Communication Skills, Troubleshooting, and Professional Behavior 27314.1.2 Working with a Customer 27514.1.3 Professional Behavior 27614.1.4 The Customer Call 27714.2 Operational Procedures 28014.2.1 Documentation 28014.2.2 Change Management 28114.2.3 Disaster Prevention and Recovery 28114.3 Ethical and Legal Considerations 28414.3.1 Ethical and Legal Considerations in the IT Profession 28414.3.2 Legal Procedures Overview 28714.4 Call Center Technicians 28914.4.1 Call Centers, Level One and Level Two Technicians 28914.4.2 Basic Scripting and the IT Professional 29114.5 Summary 292Chapter 14 Quiz 294Chapter 14 Exam 294Your Chapter Notes 294    9780135612163    TOC    10/1/2019