How Change Really Works

Julia Dhar is a global authority on behavioral science in leadership and organizational change. A Managing Director and Partner at Boston Consulting Group (BCG) and founder of its Behavioral Science Lab, she advises Fortune 100 companies and governments on how to make better decisions under pressure.Kristy R. Ellmer is a global authority on transformation. A Managing Director and Partner at BCG, she is the global lead, emeritus, for Culture and Change Management and leads the firm's North America Transformation practice and global Behavioral Science team. She guides organizations through their largest and most complex changes, delivering multibillion-dollar value.Philip Jameson is a senior expert in organizational change at BCG, where he serves companies undertaking transformation. He is a classical musician and was Chief of Staff for the Sydney Symphony Orchestra. Philip draws on his passions for economics and group decision-making to help leaders navigate complexity.

Advance Praise for How Change Really Works:"Julia Dhar, Kristy Ellmer, and Philip Jameson, who have led and enabled change at hundreds of companies, are uniquely qualified to write this book. Their insights and tools maximize companies' ability to find the light during large-scale change, guiding them to recognized success." — Lynne Biggar, former Global Chief Marketing Officer, Visa"One of the most important elements of a successful transformation is making change stick. How Change Really Works moves beyond the typical strategies and offers seven actionable, evidence-based principles that focus on what motivates behavior and decision-making within an organization. A must-read for every leader." — Sigal Zarmi, former Global Head of Transformation, Managing Director, and International CIO, Morgan Stanley; former CIO, PwC; former CIO, GE Capital (Americas)"Practical advice for business leaders who are doing the hard work of change." — Elaine Boltz, former Executive Vice President, COO, and Chief Transformation Officer, Crocs"A new prescription for the old problem of change, combining scientific insight with practical guidance." — Francisco Jiménez Sirvent, Global Chief Financial and Integration Officer, IVI RMA Global"A clear, human-centered guide to organizational change that replaces slogans with actionable steps. Grounded in deep insight into how people actually experience transformation, How Change Really Works offers principles that leaders can apply to ensure change is embraced—making it real, durable, and impactful." — Francisco Crespo, former Chief Growth Officer, Coca-Cola Company