Guide to the Human Resource Body of Knowledge (HRBoK)

SANDRA M. REED, SPHR, is a leading expert in the certification of Human Resource Professionals with 20 years of practical HR experience. She is the author of the 4th edition of the PHR/SPHR: Professional in Human Resources Certification Study Guide and PHR/SPHR Exam Prep for Dummies. Sandra, owner of epocHResources, is a sought-after, engaging facilitator of human resource and management principles with a strong focus on strategic business management and employee development. She has been SPHR® certified since 2007.

• Acknowledgments xiAcknowledgments from the First Edition xiiiAbout the Author xvForeword HR Rising to the Opportunity xviiDave UlrichHR Career Mosaic xviiiHR Certification and Competencies xixConclusion xxiiiNotes xxiiiChapter 1 The Human Resource Body of Knowledge: HRBoKTM 1The Building Blocks 1The HR Profession 4The Age of Organizational Behavior 10Structuring Human Resource Departments 11The Development of HR Competencies 17HRBoKTM 31Notes 32Chapter 2 Business Management and Strategy 33Introduction 33General Business Principles 35HR as a Strategic Partner 51Organizational Development (OD) 80The Role of HR 98Suggested Study or Organizational Audit Activities 106References 106Chapter 3 Workforce Planning and Employment 109Introduction 111Workforce Planning: A Cascading Strategy 111Recruiting: Characteristics of People 124The Separation Process 156Metrics 157Succession Planning 160Global Workforce Planning 161Suggested Study or Organizational Audit Activities 169Notes 170References 170Chapter 4 Human Resource Development 171Introduction 174Employee Training 175Theories of Motivation 184Instructional Design 191Talent Management 204Employee Development 216Metrics 229Suggested Study or Organizational Audit Activities 234Case Study—Measuring Return on Investment in HR: A Global Initiative for HR Strategy, by JackPhillips and Patti Phillips 235References 243Chapter 5 Compensation and Benefits 245Case Study—Organizational Justice: The Case forOrganizational Justice, by Katrina P. Merlini 245Introduction 250Strategic Compensation 251Designing Pay Systems 260Employee Benefit Programs 269Compensation and Benefits Outsourcing 275Expatriate Compensation 275Executive Compensation 279Metrics 285Suggested Study or Organizational Audit Activities 285Chapter 6 Employee and Labor Relations 287Introduction 288Managing the Employee-Employer Relationship 289Employee Communication and Feedback 296Discipline and Terminations 300Managing the Union Relationship 306Suggested Study or Organizational Audit Activities 317Note 317Chapter 7 Risk Management 319Introduction 321A Focus on Compliance 322Risk Assessments 323Injury and Illness Prevention Programs 331Return to Work Programs 335A Focus on Prevention 336Employee Communication and Safety Training 347Risk Management Techniques 347Metrics 348Suggested Study or Organizational Audit Activities 348Appendix A Alphabetical Listing of Legal Issues 351Affirmative Action Plans (AAPs) 351Age Discrimination in Employment Act of 1967 (ADEA) 357Americans with Disabilities Act of 1990 (ADA) 359Australian Federal Privacy Act of 1988 361Civil Rights Act of 1964 (Title VII) 361Common Law Doctrines 365Copyright Act of 1976 369Davis-Bacon Act of 1931 370Drug-Free Workplace Act of 1988 370EEO Survey 371Employee Retirement Income Security Act of 1974 (ERISA) 374Executive Orders 381Fair Credit Reporting Act of 1970 (FCRA) 382Fair Labor Standards Act of 1938 (FLSA) 383Family and Medical Leave Act of 1993 (FMLA) 395Foreign Corrupt Practices Act of 1977 408Genetic Information Nondiscrimination Act of 2008 (GINA) 409Glass Ceiling Act of 1991 410Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA) 411Immigration Reform and Control Act of 1986 (IRCA) 411International Labour Organization (ILO) 414International Trade Organizations 415Mine Safety and Health Act of 1977 (MSHA) 416Occupational Safety and Health Act of 1970 (OSHA) 417Organisation for Economic Co-operation and Development (OECD): Guidelines for MultinationalEnterprises (MNEs) 430Patient Protection and Affordable Care Act of 2010 (PPACA, ACA, Obamacare) 431Pension Protection Act of 2006 (PPA) 432Privacy Act of 1974 432Privacy Shield and Safe Harbor Frameworks 433Rehabilitation Act of 1973, Sections 501, 503, and 505 434Sarbanes-Oxley Act of 2002 (SOX) 434Service Contract Act of 1965 (SCA) 435Sexual Harassment 435Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA) 439United Kingdom Bribery Act of 2010 442United States Patent Act of 1790 442Wage Garnishment Law, Federal 443Walsh-Healey Public Contracts Act of 1936 443Worker Adjustment Retraining and Notification Act of 1988 (WARN) 444Workers’ Compensation 445Quick Reference Guide: Agencies, Court Cases, Terms, and Laws; General Record-Keeping Guidelines 446Appendix B Four Steps to Domestic Certification 457Appendix C Four Steps to Global Certification 461Appendix D Some Questions You May Have About Form I-9 465Appendix E Sample Affirmative Action Plan 477Appendix F OSHA Form 300 515Appendix G HRCI’s Ethical Standards 529Professional Responsibility 529Professional Development 530Ethical Leadership 530Fairness and Justice 530Conflicts of Interest 531Use of Information 531Appendix H Glossary of Terms 533Index 573