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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
- Format: Inbunden
- ISBN: 9780230223769
- Språk: Engelska
- Antal sidor: 261
- Utgivningsdatum: 2009-04-08
- Förlag: Palgrave Macmillan