With over 35 years' experience, Neil Middleton has worked successfully within the Services, Financial and Ecological Sectors gaining first-hand experience of performing, at a high level, a variety of leadership, managerial, technical, customer service, people development, consultancy, marketing and financial roles. He is the owner of BatAbility Courses & Tuition, which delivers bat-related skills development throughout the UK and beyond. Neil is also an accomplished trainer across a wide range of business and ecology related subjects, having developed and delivered well over 200 training events to date. He has a constant appetite for self-development, not only for himself, but for those around him. This drive is the inspiration behind this book, within which he shares his experiences, thoughts and ideas as to how best you can perform successfully in your role.Neil is the author of Is That a Bat? A Guide to Non-Bat Sounds Encountered During Bat Surveys and co-author of Social Calls of the Bats of Britain and Ireland, both published by Pelagic.