bokomslag Dealing with Difficult Customers

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240 sidor
2017

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.

Författare: Noah Fleming, Shawn Veltman, Noah Fleming, Shawn Veltman
Format: Trade Paperback
ISBN: 9781632651174
Språk: Engelska
Antal sidor: 240
Utgivningsdatum: 2017-10-25
Förlag: Red Wheel/Weiser