Customer Service
Empowerment and Entrapment
Häftad, Engelska, 2001
Av Andrew Sturdy, Irena Grugulis, Hugh Willmott, Irena Gruelis
1 389 kr
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Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
Produktinformation
- Utgivningsdatum2001-03-29
- Mått140 x 214 x 14 mm
- Vikt300 g
- FormatHäftad
- SpråkEngelska
- SerieCritical Perspectives on Work and Organisations
- Antal sidor215
- FörlagBloomsbury Publishing PLC
- ISBN9780333946077