Customer Experience Management: Enhancing Experience and Value through Service Management 1

Samhälle & debatt

Customer Experience Management: Enhancing Experience and Value through Service Management

Jay Kandampully • Kandampully • Kandampully

Pocket

2629:-

Funktionen begränsas av dina webbläsarinställningar (t.ex. privat läge).

Uppskattad leveranstid 3-8 arbetsdagar

Fri frakt för medlemmar vid köp för minst 249:-

2014

Although a nascent field of research, customer experience management has become an important research and management topic in today's interconnected world. This book highlights how service management can be most effectively used to create positive customer experiences in all industry sectors.

Författare: Jay Kandampully, Kandampully, Kandampully
Format: Pocket/Paperback
ISBN: 9781465241078
Språk: Engelska
Utgivningsdatum: 2014-07-17
Förlag: Kendall/Hunt Publishing Co ,U.S.