Building Leadership Character

• AcknowledgmentsIntroductionChapter 1. Leadership Character in ContextChapter OverviewLeaders Choose CharacterLeadership Theories Have EvolvedDimensions Focus Our Efforts to Develop CharacterLeadership Character Has Organizational and Personal BenefitsJudgment Contributes to Ethical Decision MakingCorporate Failures Teach Us About Character—and About OurselvesLearning From Corporate FailuresRespecting and Learning From FailureSummaryExercisesChapter 2. Learning Character Lessons From FailureChapter OverviewFailure Is Critical to SuccessPeople Fear Failure Because of the PainLearning From Failure Builds CharacterLeaders Adopt a Learning OrientationForward-Looking Organizations Value FailureSelf-Reflection Helps Us Learn From FailureReflection Prepares Us IntellectuallyPracticing Mindfulness Prepares Us EmotionallyTaking Care of Our Bodies Prepares Us PhysicallySummaryExercisesChapter 3. Vulnerability: Risking ExposureChapter OverviewVolkswagen’s “Clean Diesel” Dupes CustomersVulnerability Means Risking ExposureVulnerability Builds ConnectionApologizing Is Good for BusinessConnection Is Built or Destroyed on Social MediaSummaryExercisesChapter 4. Authenticity: Living as YourselfChapter OverviewGeneral Motors Delays RecallsAuthentic Leaders Are True to ThemselvesAuthenticity Doesn’t Mean Being Rigid or Morally CorrectAuthentic Leaders Bring Their Whole Selves to WorkSelf-Awareness and Self-Acceptance Help Us Feel Comfortable in Our Own SkinWe Want to Connect With Real People on Social MediaSummaryExercisesChapter 5. Integrity: Being Consistent and WholeChapter OverviewFIFA Leaders Disappoint Athletes and Fans Around the WorldLeaders of Integrity Are Consistent and WholeBehavioral Integrity Is Good for BusinessTrust in Organizations Is ErodingLeaders Who Model Integrity, Trust, and Transparency Cultivate TrustLeaders With Integrity Tell the TruthInvestors Seek and Demonstrate IntegritySummaryExercisesChapter 6. Accountability: Responding to OthersChapter OverviewWells Fargo Sets Unrealistic Sales Goals for EmployeesResponsibility and Accountability Definitions Are ComplementaryLeaders Avoid Accountability by Shifting BlameIncentives and Regulations Ensure Some AccountabilityLeaders Foster a Culture of AccountabilityAccountable Leaders Admit and Forgive MistakesExternal Leaders Step in When Boards FailWhistleblowers Demand AccountabilityCompanies Improve Their AccountabilitySummaryExercisesChapter 7. Courage: Standing UpChapter OverviewSamsung Botches a RecallCourageous Leaders Fight for Worthy GoalsTaking Measured Risks Improves OutcomesCourage Means Facing Our FearsPublic, Unpopular Decisions Take CourageCourageous Leaders Tackle Different ConversationsRadical Candor and Radical Transparency Are Two Ways Leaders Demonstrate CourageSelf-Righteousness Needs to Be ControlledSummaryExercisesChapter 8. Humility: Learning From OthersChapter OverviewConstituencies Question Uber’s EthicsHumble Leaders Recognize Their Own LimitationsHumility as a Management StrengthHumble Leaders Make Space for OthersAssessments Teach Us About HumilityLeading With Humility Requires PerspectiveHumble Leaders Seek FeedbackCuriosity Is Associated With Intellectual HumilityTwo Chefs Illustrate HumilitySummaryExercisesChapter 9. Compassion: Caring for Others and OurselvesChapter OverviewSeaWorld Fails to Respond to the Movie BlackfishCompassion Alleviates SufferingResponding With Compassion Involves Four StepsCompassion Benefits People and OrganizationsCompassionate Leaders Respond With Small Gestures, Comfort, and EmpathyCommunication About a Suicide Offers a Model of CompassionSelf-Compassion and Gratitude Ease SufferingSummaryExercisesSummaryNotesCompany IndexSubject IndexAbout the Author

"Amy Newman provides practical insight into the role of character in communications and reveals how understanding character can enable leaders to more effectively manage the many situations that stress-test character.  Character is about who we are. It is something that develops every day (for better or worse) and with this book, leaders can be more conscious about what leader character is and how to build it."