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This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.
- Format: Trade paperback
- ISBN: 9780521776882
- Språk: Engelska
- Utgivningsdatum: 2002-09-26
- Förlag: Cambridge University Press