WIRTZ JOCHEN - Böcker

Visar alla böcker från författaren WIRTZ JOCHEN.
19 produkter
Jochen Wirtz, Christopher Lovelock, WIRTZ JOCHEN - Services Marketing: People, Technology, Strategy (Eighth Edition), Häftad

Services Marketing: People, Technology, Strategy (Eighth Edition)

Av Jochen Wirtz, Christopher Lovelock, WIRTZ JOCHEN

Häftad, Engelska, 2016

599 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Understanding Service Consumers, Häftad
Del 1 - Winning In Service Markets Series

Understanding Service Consumers

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Positioning Services In Competitive Markets, Häftad
Del 2 - Winning In Service Markets Series

Positioning Services In Competitive Markets

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Developing Service Products And Brands, Häftad
Del 3 - Winning In Service Markets Series

Developing Service Products And Brands

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Pricing Services And Revenue Management, Häftad
Del 4 - Winning In Service Markets Series

Pricing Services And Revenue Management

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Service Marketing Communications, Häftad
Del 5 - Winning In Service Markets Series

Service Marketing Communications

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Designing Customer Service Processes, Häftad
Del 6 - Winning In Service Markets Series

Designing Customer Service Processes

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Balancing Capacity And Demand In Service Operations, Häftad
Del 7 - Winning In Service Markets Series

Balancing Capacity And Demand In Service Operations

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Crafting The Service Environment, Häftad
Del 8 - Winning In Service Markets Series

Crafting The Service Environment

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Managing People For Service Advantage, Häftad
Del 9 - Winning In Service Markets Series

Managing People For Service Advantage

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Managing Customer Relationships And Building Loyalty, Häftad
Del 10 - Winning In Service Markets Series

Managing Customer Relationships And Building Loyalty

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Designing Complaint Handling And Service Recovery Strategies, Häftad
Del 11 - Winning In Service Markets Series

Designing Complaint Handling And Service Recovery Strategies

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Service Quality And Productivity Management, Häftad
Del 12 - Winning In Service Markets Series

Service Quality And Productivity Management

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar
Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen - Building A World Class Service Organization (Assessment Tool), Häftad
Del 13 - Winning In Service Markets Series

Building A World Class Service Organization (Assessment Tool)

Av Jochen Wirtz, Singapore) Wirtz, Jochen (National University Of Singapore, WIRTZ JOCHEN, Wirtz Jochen

Häftad, Engelska, 2017

209 kr

Skickas inom 5-8 vardagar