Who, ME Lead a Group?

Are your customers nervous about leading groups? Author Clarke is a seasoned pro at leading all sorts of groups, large and small, and she can help even novices learn:
-- The qualities that make an effective leader;
-- How speakers can avoid sabotaging themselves even before they begin;
-- Techniques that maximize group dynamics;
-- Ground rules that keep meetings on track;
-- How to handle people who want to use meetings for their own agendas; and
-- How planning and preparation almos always guarantee a successful meeting.