Ultimate Performance

Measuring Human Resources at Work

Inbunden, Engelska, 2007

AvNicholas C. Burkholder,Scott Golas,Jeremy P. Shapiro

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Meeting the challenges of high-performance HR Until 1760 ships routinely disappeared, ran aground, or sank because seafarers could not measure longitude. The cost in life and property was immense. Today, business faces a similar challenge, as the failure to measure human resources performance is just as costly and deadly to modern organizations. Senior executives once considered HR a "soft," unavoidable cost of doing business, responsible for compensation, employee transactions, company functions, workforce problems, and legal issues. Three factors changed this perception: the significant impact of high-performance HR, the implications of poorly performing HR, and soaring HR operating expenses. These factors have led to an increased demand and focus on HR metrics. Ultimate Performance approaches this challenge by providing clear, proven measurement solutions that will optimize the performance of people and businesses.

Produktinformation

Utgivningsdatum2007-05-18
Mått163 x 242 x 29 mm
Vikt463 g
FormatInbunden
SpråkEngelska
Antal sidor290
FörlagJohn Wiley & Sons Inc
ISBN9780471741213

Nicholas C. Burkholder is the Managing Director and Chair of OnPerformance, Inc. and founder of Staffing.org. He is actively engaged in the development and application of performance frameworks which enable organizations to achieve optimum results. Scott Golas applies insight and realism shaped over twenty years in HR and outsourcing to demystify the rapidly evolving business of HR and workforce issues.Jeremy Shapiro is a Vice President at Bernard Hodes Group's Hodes iQ, bringing next-generation talent acquisition and technology solutions to HR management across the world.

Preface viiIntroduction ixCHAPTER 1 Imperatives of Metrics 1CHAPTER 2 A Path to Alignment 15CHAPTER 3 Supporting Human Capital Decision Making 23CHAPTER 4 Employee Assets and Contribution 35CHAPTER 5 Employee Contribution to Risk 47CHAPTER 6 The Employee Lifecycle—A Metrics Roadmap from the C-Level 59CHAPTER 7 Missions, Objectives, and Metrics 71CHAPTER 8 Measuring Staffing—A Better Approach to Hiring Metrics 93CHAPTER 9 Beyond Hiring—Metrics for Employee Development and Retention 113CHAPTER 10 Succession Planning and Internal Mobility 141CHAPTER 11 Current Measurement Practices—Lessons from the Field 169CHAPTER 12 Case Studies—Metrics in Action 189CHAPTER 13 Human Capital and Organizational Performance 207CHAPTER 14 HR Outsourcing and Metrics 221CHAPTER 15A Practical Guide to Building Your Ultimate Dashboard 235Conclusion 253References 259About the Contributing Authors 263Index 267