Trauma-Informed Framework for Supporting Patrons

The PLA Workbook of Best Practices

Häftad, Engelska, 2022

AvThe Public Lib Social Worker Task Force

469 kr

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Offering practical guidance and support, this workbook will spark curiosity and reflection on how everyday library interactions intersect with trauma and adversity. Whether it's navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply "problems." This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It's filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library's patrons. You willdelve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons.

Produktinformation

Utgivningsdatum2022-03-07
Mått210 x 274 x 8 mm
Vikt363 g
FormatHäftad
SpråkEngelska
Antal sidor112
FörlagAmerican Library Association
ISBN9780838949566

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The Public Library Association Social Worker Task Force develops and recommends a strategic and coordinated approach for PLA related to how public libraries address the social service needs of customers.The Public Library Association (PLA) is a division of the American Library Association. PLA's core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services.

AcknowledgmentsIntroduction: No Easy AnswersPart ILaying the GroundworkChapter 1 What Is Trauma?Chapter 2 Navigating Challenging BehaviorChapter 3 Tools and TechniquesPart II Strategies and ScenariosScenario 1 Mental Health ChallengesScenario 2 Sleeping at the LibraryScenario 3 Strong Personal OdorScenario 4 Personal BelongingsScenario 5 Suspected Intoxication, Under the InfluenceScenario 6 Substance UseScenario 7 Threatening Verbal and Nonverbal BehaviorScenario 8 Unsheltered TeensScenario 9 Adult Self-NeglectScenario 10 Child Abuse or AssaultScenario 11 Solicitation or PanhandlingScenario 12 StealingScenario 13 Child Unattended after ClosingPart III Putting It All TogetherExercise 1 Now It Is Your TurnExercise 2 Begin AnywayExercise 3 Self-Care AssessmentExercise 4 Self-Care MaintenanceExercise 5 Emergency Self-CareExercise 6 When Bad Things HappenExercise 7 Using Your Knowledge for Justice and ChangeExercise 8 Expand Your KnowledgeConclusion: The End Is Just the BeginningAbout the Principal Writer and Advisor and the ContributorsIndex