"An important book. Cullen and Cushman offer models and tools particularly suited for the political realities of the public sector environment." — Susanne R. Morris, Management Training and Development Institute, Washington, D.C."Cullen and Cushman present a comprehensive description of the major global trends and governmental, technological, economic, and social pressures that are now affecting all nations, with an astute analysis of the emerging framework within which all governments are now attempting to transition into new formats of management. Utilizing models from private sector management theory, the authors suggest sweeping reforms needed by government management to meet new challenges of competition and performance expectations, presenting detailed strategies for accomplishing those reforms." — Richard J. Dieker, Western Michigan University