Template-driven Consulting

• Executive Summary Template-driven Consulting: A Concise Overview.- The Approach.- The Methodology.- The Benefits of TDC.- The Bottom Line.- 1 Template-driven Consulting: An Introduction.- The Origins of TDC.- Description of TDC.- Background of TDC.- Objective of this Book.- Approach of the 13ook.- Benefits for the Reader.- 2 A Managerial Evaluation of the Consulting Market.- The Contingency Situation.- Overview and Evaluation of Key Industries.- Convergence as a Driving Force.- Overview in the Consulting Industry.- The Changing Consulting Industry.- 3 The Changing Business Environment.- Increasing Transparency.- Boundaryless Networking.- Increasing Intangibility of Knowledae.- Growing Cost Pressure.- Increasing Resistance Towards Consultancy.- Small Is Beautiful.- Trust and Personality versus Brand.- Quality for Fair Price.- Facilitation versus Delivery.- 4 The Learning Dimension of TDC.- Historical Perspective and Early Approaches.- Theoretical Background.- Cognitive Social Learning —Core to TDC.- Neuro-Linguistic Programming and Its Impact on TDC.- The Individual’s Learning Perspective.- Templates and Linked Learning Typologies.- Challenges of Template-driven Learning.- Advantages of Template-based Learning.- Template-based Learning and Consulting.- 5 The Process Perspective of TDC.- Temnlate-driven Conculting: The flefinition.- The Core Stens of Fverv Cnrcultino Process.- Conventional Consulting Processes.- Kecent Lonsuiting Paradigm Shifts.- Template-driven Consulting — The Four Phases.- 6 The Tool Dimension of TDC.- Definition of Templates.- Historical Development of Templates.- Key Elements of Efficient Templates.- Development Path of Templates.- Typology of Templates and Different Types.- 7 The Required Skills Triad.- Abstraction Ability.- Dual-level Coaching.- Generic Process Thinking.- 8 Case Study: Elastogran GmbH.- TDC in the Area of Innovation Management.- Descrintion of the Client.- The Contingency Situation.- Problem Definition and Understanding.- Process Evolvement and Abstraction.- Template Generation.- Project Work Implementation.- Quantitative and Qualitative Project Results.- 9 Case Study: Deloitte Consulting.- TDC in the Area of Process Reengineering.- Description of the Client.- The Contingency Situation.- Problem Definition and Understanding.- Process Evolvement and Abstraction.- Template Generation.- Project Work Implementation.- Quantitative and Qualitative Project Results.- 10 Case Study: Allianz Group.- TDC in the Area of Organizational Development.- Description of the Client.- The Contingency Situation.- Problem Definition and Understanding.- Process Evolvement and Abstraction.- Temnlate Generatinn.- Project Work Implementation.- Quantitative and Qualitative Project Results.- The Future.- Resume.- 11 The Benefits of TDC.- Decreasing Exnendifuures.- Process Thinking.- Knowledge Transfer.- Focus on Teams and Teamwork.- Overcoming Shortsightedness and Departmental Thinking.- Motivation of Employees.- Conclusion.- FurtherReading.

From the reviews: "Template-driven Consulting is a well-researched book that provides a good general overview of the consulting industry, its major markets, and the management challenges facing both, and it makes many sensible comments on how individuals learn." (Fiona Czerniawska, Consulting to Management (www.c2m.com), Vol. 15 (3), September, 2004)