Telephone Interviewer's Handbook

Patricia A. Gwartney, Ph.D., is professor of sociology at the University of Oregon, Eugene. An internationally known expert in the field of survey research, she was the founding director of the University of Oregon Survey Research Laboratory (OSRL).

• List of Exhibits and Figures. Preface.Acknowledgements.About the Author.1. Introduction.2. Who Conducts Surveys?3. Survey Professionalism.4. What to Expect in Telephone Interviewer Training.5. Calling.6. Introducing the Standardized Interview.7. Asking Questions in the Standardized Interview.8. What to Expect in the Survey Workplace.9. Concluding Comments.Appendix A: Glossary.Appendix B: Example Forms.Notes.Bibliography.Index.