'A book that can serve as a worthwhile resource for educators and advisers connected in any way with distance education.' - American Journal of Distance Education'A significant contribution to a professional void. Easy to read, inviting to pick up and organized in thoughtful chunks, there is much here to prompt the reader to think more carefully about many factors that directly affect quality advising ... A valuable addition to the professional literature of any educator or advisor involved in ODL.' - American Journal of Distance Education