Service Quality in Leisure, Events, Tourism and Sport
Inbunden, Engelska, 2016
Av UK) Buswell, John (formerly of University of Gloucestershire, UK) Williams, Christine (formerly University of Central Lancashire, UK) Donne, Keith (University of Gloucestershire, UK) Sutton, Carley (University of Central Lancashire, John Buswell, Christine Williams, Keith Donne, Carley Sutton
1 529 kr
Slutsåld
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.
Produktinformation
- Utgivningsdatum2016-12-20
- Mått196 x 255 x 28 mm
- Vikt1 074 g
- FormatInbunden
- SpråkEngelska
- SerieCABI Tourism Texts
- Antal sidor322
- FörlagCABI Publishing
- ISBN9781780645445