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For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Now, the company has created the definitive book on how to boost profits by increasing customer satisfaction.
- Format: Pocket/Paperback
- ISBN: 9781591841647
- Språk: Engelska
- Antal sidor: 288
- Utgivningsdatum: 2007-06-01
- Förlag: Portfolio