Routledge Handbook of Language in the Workplace

Bernadette Vine is Research Fellow on the Wellington Language in the Workplace Project (www.victoria.ac.nz/lwp/) and Corpus Manager for the Archive of New Zealand English, both based at the School of Linguistics and Applied Language Studies in Victoria University of Wellington, New Zealand. Bernadette’s research interests include workplace communication, leadership, and New Zealand English.

• PrefaceMeredith Marra and Jo AngouriAcknowledgementsIntroductionBernadette VineSection I: Theoretical and Methodological Approaches1 Interactional SociolinguisticsCynthia Gordon and Joshua Kraut2 Conversation AnalysisMerran Toerien3 Critical Discourse StudiesVeronika Koller4 Linguistic EthnographyNick Wilson5 Corpus LinguisticsMichael Handford6 (Im)politeness TheoryMichael Haugh and Yasuhisa Watanabe7 Rapport ManagementJeannie Fletcher8 Social ConstructionismMariana Lazzaro-Salazar9 Communities of PracticeBrian W. King10 Genre TheoryKieran A. FileSection II: Different Workplace Settings11 Corporate SettingsDorien Van De Mieroop and Jonathan Clifton12 Language in Blue-Collar WorkplacesDorte Lønsmann and Kamilla Kraft13 Language in Legal SettingsBronwen Innes14 Service EncountersJ. César Félix-Brasdefer15 Call Centre DiscourseJon S. Y. Hui16 Genetic CounsellingOlga ZaytsSection III: Key Areas of Workplace Talk17 Directives in Workplace DiscourseJunko Saito and Haruko Minegishi Cook18 Relational Talk at WorkJulien C. Mirivel and Ryan Fuller19 Humour in the WorkplaceBernie Chun Nam Mak20 Workplace NarrativesHans J. Ladegaard21 Miscommunication at WorkMaria Stubbe22 Conflict TalkAlmut Koester23 Argumentation in the WorkplaceJérôme Jacquin24 Interpreting in the WorkplaceChase Wesley RaymondSection IV: Identity and the Workplace25 Gender and the WorkplaceLouise Mullany and Melissa Yoong26 LeadershipStephanie Schnurr27 Intercultural Communication in the WorkplaceJanet Holmes28 Identity in the Workplace in a Context of Increasing MultilingualismGeorges Lüdi29 Men's Talk in Women's Work: Doing Being a NurseJoanne McDowell30 Professional Identity Construction: Cabin Crew DiscourseBarbara ClarkSection V: Applications31 Vocational EducationStefano A. Losa32 Gender, Language, and Leadership: Enabling Women LeadersJudith Baxter33 Language Preparation for Internationally Educated ProfessionalsJulie Kerekes34 Language Learning On-the-JobLynda Yates

"This handbook provides a superb overview of the field of language and communication in the workplace. Written in a highly accessible style, its five main sections offer a comprehensive picture of this multifaceted field, with each of the section chapters explaining historical background as well as current research and developments. I’ll definitely be referring to it regularly. Very highly recommended!" Helen Spencer-Oatey, University of Warwick, UK