Rapid Contextual Design

Karen Holtzblatt is a co-founder of InContext Enterprises, Inc., a firm that works with companies, coaching teams to design products, product strategies, and information systems from customer data. Karen Holtzblatt developed the Contextual Inquiry field data gathering technique that forms the core of Contextual Design and is now taught and used world-wide.

• Chapter 1: Introduction Chapter 2: Planning Your Rapid CD ProjectChapter 3: Planning Your Contextual InterviewsChapter 4: The Contextual Inquiry InterviewChapter 5: Contextual Interview Interpretation SessionChapter 6: Work ModelingChapter 7: Building an Affinity DiagramChapter 8: Consolidated Sequence ModelsChapter 9: Using Contextual Data to Write PersonasChapter 10: Walking the Affinity and Consolidated SequencesChapter 11: Visioning a New Way to WorkChapter 12: StoryboardingChapter 13: Testing with Paper PrototypesChapter 14: Paper Prototype InterviewsChapter 15: Rapid CD and Other MethodologiesChapter 16: Issues of Organizational AdoptionAppendix 1: Supply ChecklistIndex

"Rapid Contextual Design is a timely, relevant book for technical communicators. Whether you are a seasoned usability professional or a novice trying to develop your awareness of user-centered design, you should add this title to your bookshelf." –Eddie VanArsdall, Technical Communication"Here are those little gems of advice that a skilled mentor who peered over your shoulder would tell you. If you lack such a mentor, this book is the next best thing, explaining just what you need to do in a straightforward, easy to read, easy to understand manner." --Don Norman, Nielsen Norman group, Prof., Northwestern University, Author of Emotional Design"The new how-to guide boosts the value of the original Contextual Design book by transforming a design method into pragmatic advices of how to run a Contextual Design project in your own environment." --Joerg Beringer, Director, Strategic Product Design, SAP-AG"A wise guide to interface design dos and don'ts, from people with experience. They create a new language for thinking about design processes, combining a compelling structured process with sufficient freedom for innovative excursions." --Ben Shneiderman, University of Maryland"Rapid Contextual Design provides a further step in innovation by providing detailed, practical advice on how to conduct successful research projects and to fit the project to the need. My team welcomes these new advances and the flexibility they will provide when we conduct future projects using this method." --Terry Austin, User Experience Group Manager, Microsoft