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Nonprofit Outcomes Toolbox

A Complete Guide to Program Effectiveness, Performance Measurement, and Results

Inbunden, Engelska, 2011

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An invaluable guide to the outcome-based tools needed to help nonprofit organizations increase their effectiveness The Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve meaningful results.Going beyond the familiar limits of the sector, this volume also illustrates how tools and approaches long in use in the corporate sector can be of great analytical and practical use to nonprofit, philanthropic, and governmental organizations . An outstanding resource for organizational and program leaders interested in improving performance, there is nothing else like this work currently available. Shows how to identify and set meaningful, sustainable outcomesIllustrates how to track and manage with outcomesOffers guidance in assessing capacity, and using outcome-based communicationsFeatures a companion Web site with the tools found in this bookProviding the tools and explanations needed to achieve program success, this book is a complete resource for the nonprofit, governmental, or philanthropic professional striving for greater effectiveness in programs or organizations.

Produktinformation

Utgivningsdatum2011-05-20
Mått249 x 206 x 33 mm
Vikt998 g
FormatInbunden
SpråkEngelska
SerieWiley Nonprofit Authority
Antal sidor384
FörlagJohn Wiley & Sons Inc
ISBN9781118004500

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Organisation och ägarskap inom Ekonomi och Ledarskap

Image Credits xForeword xiiiHow to Use This Book xvAuthor’s Notes xviiAcknowledgments xixIntroduction 1Part One: The BasicsChapter 1: Approaching Outcomes 7Outcomes: The Third Stage of Management 8The Problem Approach 10The Activity Approach 11The Process Approach 12The Vision Approach 13In Summary 15Chapter 2: The Language of Outcomes 17Understanding the Language 17Shifting Perspectives 27From Funder to Investor 28From Activity to Results 31From Service to Change 32Chapter 3: The Shape of Outcomes 35The Importance of a Target 35Characteristics of Well-Defined Outcome Statements 36Positive Improvement 36Meaningful 38Sustainable 39Bound in Time 42Bound in Number 43Narrowly Focused . . . 47. . . and Doable (with a Stretch!) 48Measurable 49Verifiable 54Chapter 4: Finding Your Outcomes 57You Get What You Measure 57Results-Based Accountability (RBA) 62A Common Outcome Framework 65Outcomes and Indicators 66Knowledge/Learning/Attitude 66Behavior 66Condition/Status 67Part Two: Working With OutcomesChapter 5: Planning with Outcomes 73Outcome Management Framework 76Another Approach 84Chapter 6: The Capacity for Outcomes 93Another Tool: SEED 116Chapter 7: Tracking with Outcomes 121Chapter 8: Learning with Outcomes 135Data versus Information versus Knowledge 135Chapter 9: Communicating with Outcomes 155The Smart Chart 159Chapter 10: Communicating Our Outcomes 171Scales and Ladders 174The Program Results Story 184Three Core Questions: Audience, Content, and Flow 197The Story Pyramid 200Part Three: Advanced ToolsChapter 11: The Power of Six Sigma 211Chapter 12: Keeping It All in Balance 241Typical Scorecard 242The Public Sector Scorecard 243A Governmental Scorecard 245A Social Sector Scorecard 246An OASAS Scorecard 247Chapter 13: Budgeting with Outcomes 255Chapter 14: Outcomes in Administration 261Writing the Results Description 264Part Four: Other Tools and PerspectivesChapter 15: A Different View of Nonprofits 271Chapter 16: Thinking about Value 279Chapter 17: Building Value In 291Chapter 18: A Few Final Tools . . . 305Looking for Trouble: FMEA 305Gone Fishin’: A Cause and Effect Analysis 312TRIZ: Considering the Contradictions 316One Final Tool: Process Management 319Process Documentation 320Process Mapping 324Value Stream Mapping 326ConclusionWrapping It All Up 333Appendix 335Notes 338About The Rensselaerville Institute 346About Charity Navigator 347About the Author 348Index 349