Meeting the Needs of Student Users in Academic Libraries

Michele J. Crump is the head of Access Support for the George A. Smathers Libraries at the University of Florida, USA. Her research focuses on user-centered services such as unmediated interlibrary loans, patron driven acquisitions, and emerging technologies in the library. Michele has served in various technical services positions, including Emerging Technologies Librarian, interim Director of Technical Services Division, and chair of the Acquisitions and Licensing Department. LeiLani S. Freund is the Assessment/Information Services Coordinator and the Linguistics selector and subject specialist at the Library West Humanities and Social Sciences Branch of the University of Florida George A. Smathers Libraries. LeiLani has served in a number of managerial positions, including a recent term as the Interim Chair of Library West following two years as Associate Chair.

• DedicationList of figures and tablesAcknowledgementsAbout the authors and contributorsChapter 1: The divide as we see it Abstract:IntroductionBook layoutChapter 2: Services in the information commons Abstract:IntroductionBackgroundWhat works in the information commons environmentReference services: the dinosaur in the commons?ConclusionChapter 3: A post-occupancy look at library building renovations: meeting the needs of the twenty-first century users Abstract:IntroductionLiterature reviewSix library building profilesObservations about the six profilesSurvey resultsConclusionAppendix New Library Spaces: Post-Occupancy SurveyChapter 4: Assess to cultivate your own library Abstract:IntroductionSurveys tracking trends and perceptionsAnthropological and ethnographic approaches to assessmentUser experience in academic librariesConclusionChapter 5: Millennials and technology: putting suppositions to the test in an academic library Abstract:IntroductionOur researchHardware ownership and usageOnline coursesSocial software and gamingStudent research habitsConclusionAppendixChapter 6: We asked and they told us: survey — 2 Abstract:Survey methodologySurvey participant profilesLibrary user survey: data and resultsLibrary staff survey: data and resultsLibrary users and library staff: how they compareReview of findings and commentsChapter 7: Reaching across the divide Abstract:Concluding wordsAppendix A: Library user surveyAppendix B: Library staff surveyIndex