Medical Office Procedures ISE

Nenna L. Bayes , AAS, BBA, M.Ed., CPC, has coauthoredand reviewed various titles within the medical administrative fields. She earned anassociate of applied business degree, a bachelor of business administration degree,and a masters of arts in education from Morehead State University. During her tenure,she has taught numerous courses within the administrative and medical administrativecurriculum. She is a professor in and the program coordinator for the OfficeSystems Technology and Medical Information Technology programs at AshlandCommunity and Technology College in Ashland, Kentucky, and has received manyteaching excellence awards. She is also a certified professional coder (CPC). Prior toteaching, she worked in various medical office environments. Additionally, she is amember of the American Academy of Professional Coders (AAPC) and the AmericanHealth Information Management Association (AHIMA).She lives in Flatwoods, Kentucky, with her husband and is blessed to have twochildren and two granddaughters . She is actively involved in music and enjoyscamping in her leisure time.

• Part 1 The Administrative Medical Assistant's CareerChapter 1 The Administrative Medical AssistantChapter 2 Medical Ethics, Law, and CompliancePart 2 Administrative ResponsibilitiesChapter 3 Office Communications: An Overview of Written and Verbal CommunicationChapter 4 Office Communications: Phone, Scheduling, and MailChapter 5 Managing Health InformationChapter 6 Office ManagementPart 3 Practice FinancialsChapter 7 Insurance and CodingChapter 8 Billing, Reimbursement, and CollectionsChapter 9 Practice FinancesPart 4 Preparing for EmploymentChapter 10 Preparing for Employment in the Medical Office