Nenna L. Bayes , AAS, BBA, M.Ed., CPC, has coauthoredand reviewed various titles within the medical administrative fields. She earned anassociate of applied business degree, a bachelor of business administration degree,and a masters of arts in education from Morehead State University. During her tenure,she has taught numerous courses within the administrative and medical administrativecurriculum. She is a professor in and the program coordinator for the OfficeSystems Technology and Medical Information Technology programs at AshlandCommunity and Technology College in Ashland, Kentucky, and has received manyteaching excellence awards. She is also a certified professional coder (CPC). Prior toteaching, she worked in various medical office environments. Additionally, she is amember of the American Academy of Professional Coders (AAPC) and the AmericanHealth Information Management Association (AHIMA).She lives in Flatwoods, Kentucky, with her husband and is blessed to have twochildren and two granddaughters . She is actively involved in music and enjoyscamping in her leisure time. Amy L. Blochowiak, MBA, RHIT, ACS, AIAA, AIRC, ARA,FLHC, FLMI, HCSA, HIA, HIPAA, MHP, PCS, SILA-F, has coauthored and reviewed various textbooks within the medical administrative and insurance fields. She earned associate degrees in medical office mid-management and health information technology from Northeast Wisconsin Technical College, bachelor’s degrees in both business administration and marketing from Lakeland College, and a master’s degree in business administration from Lakeland College. She is currently the program director and instructor for the Healthcare Business Professional program at Northeast Wisconsin Technical College, where she sits on many committees and shares her passion for student success. Prior to teaching, she worked in various insurance industry roles for over 16 years. She is a member of the American Health Information Management Association (AHIMA).
