Medical Assisting

Michelle Blesi, MA, CMA (AAMA), is a full-time faculty member and Program Director at Century Community and Technical College in White Bear Lake, Minnesota. Michelle has over 38 years of combined experience in the health care industry and education field. The author of MEDICAL ASSISTING ADMINISTRATIVE AND CLINICAL COMPETENCIES textbook, co-author of THERAPEUTIC COMMUNICATIONS FOR HEALTH CARE PROFESSIONALS and SME on several other allied health titles and ancillary products, including MOSS and CTC 3.0, Michelle enjoys bringing her career experience into the classroom and making a difference in students' lives. In addition to being Program Director, she teaches both clinical and laboratory courses and Administrative Procedures for Medical Assistants, traditional and online. She is the practicum coordinator overseeing all the student practicums for the program. Michelle has been awarded the Board of Trustees Outstanding Educator Award, Golden Apple Award and Exemplary Faculty Member during her tenure at the college.

• Section 1: MEDICAL ASSISTING FOUNDATIONSUnit 1: Introduction to Healthcare1 The Medical Assistant, Health Care Team, and Medical Environment 2 Professionalism 3 Legal and Ethical Issues 4 Applying Communication Skills 5 Medical Terminology Section 2: STRUCTURE AND FUNCATION OF THE BODYUnit 2: Anatomy and Physiology of the Human Body6 Anatomic Descriptors and Fundamental Body Structure 7 The Nervous System 8 The Senses 9 The Integumentary System 10 The Skeletal System 11 The Muscular System 12 The Respiratory System 13 The Circulatory System 14 The Immune System 15 The Digestive System 16 The Urinary System 17 The Endocrine System 18 The Reproductive System Section 3: THE FRONT OFFICE.Unit 3: Business Communications.19 Telephone Communications 20 Written Communications 21 The Office Environment, Computers, and Equipment Unit 4: Beginning the Patient’s Record22 Scheduling Appointments and Receiving Patients 23 The Medical Record, Documentation, and Filing Unit 5: Medical Insurance and Coding24 Health Insurance 25 Procedural and Diagnostic Coding Unit 6: Revenue Cycle Management26 Patient Accounts 27 Preparing Insurance Claims and Posting Insurance Payments 28 Patient Billing, Posting Patient Payments, and Collecting Fees 29 Banking Procedures 30 Accounts Payable and Accounting Procedures Section 4: THE BACK OFFICE.Unit 7: Preparing for Clinical Procedures.31 Infection Control and Medical Asepsis 32 The Medical History and Patient Screening 33 Body Measurements and Vital Signs 34 Preparing for Examinations Unit 8: Assisting with Examinations35 The Physical Exam 36 Specialty Examinations and Procedures 37 OB/GYN Examinations 38 Pediatric Examinations 39 Geriatrics 40 Mental Health Unit 9: Laboratory Procedures41 The Physician's Office Laboratory 42 Specimen Collection and Processing 43 Blood Specimen Collection 44 Diagnostic Testi