Mediator's Tale

Eileen Carroll KC (Hon) is Principal Mediator and Co-Founder of CEDR. Recognised as one of the pioneers of mediation techniques in the UK and with over 25 years’ experience as a practising mediator, she is one of the most senior and highly regarded mediators in the country and internationally. In 2013 Eileen was awarded Queen’s Counsel (Honoris Causa) for her mediation practice and role in founding CEDR.Dr Karl Mackie CBE is Founder President of CEDR. Karl is one of the best-known names in commercial mediation and brings both legal and psychology expertise to his practice in mediation, independent inquiries and organisational consultancy. He became CEDR’s first Chief Executive in 1990, helping create its international standing. In 2010 Karl was awarded Commander of the Order of the British Empire (CBE) for services to mediation.

• Part 1: Start with You – Conflict Passions and a Passion for ConflictChapter 1: Conflict: it’s personal Chapter 2: A passion for conflict – it’s professional Chapter 3: ‘Dancing with the gorilla’ – reshaping the litigation dance floor Chapter 4: CEDR joins the dance floor Chapter 5: Changing the conflict dance Part 2: The magic of mediationChapter 6: ‘When gorillas come to tea’ – mediation in practice Chapter 7: The making of a professional mediator Chapter 8: What they don’t teach you at mediation school Chapter 9: Seven reasons mediations fail, and how to avoid them Part 3: The bigger picture – mediation 3.0Chapter 10: Not a remote chance – getting on the virtual bus in a pandemic Chapter 11: Gorillas go global – international disputing Chapter 12: Diversity and women’s role as conflict resolvers – a tribute to Mary Parker Follett Chapter 13: Leaders as mediators, and more Chapter 14: Harnessing the power of an independent organisation Chapter 15: The Mediator in Me – saving the world one conversation at a time Commentary on the future – James South, Chief Executive, CEDR AppendicesAppendix 1: Top Tips for Better Conflicts Appendix 2: 27 Variations of Mediation! Appendix 3: Alternatives to Mediation Appendix 4: Reading suggestions

Brilliant Personal and Professional Insights into Modern Mediation - Without doubt, this important and readable book is one which any mediator or potential mediator should include in his or her library as ADR continues its upward journey as a realistic way of resolving disagreements without recourse to the courts.