Measuring Electronic Word-of-Mouth Effectiveness

Developing and Applying the eWOM Trust Scale

Häftad, Engelska, 2016

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Wolfgang Weitzl introduces a novel perspective for measuring consumer trust in eWOM by applying a rigid scale development process. In doing so, the research aims to set new methodical standards for developing reliable, valid and practicable research instruments. Most importantly, however, the research offers valuable insights into the nature and role of consumer-initiated vs. marketer-initiated online communication in an intercultural context by conducting a series of qualitative and quantitative surveys using samples from three countries.

Produktinformation

Utgivningsdatum2016-10-13
Mått148 x 210 x undefined mm
FormatHäftad
SpråkEngelska
Antal sidor375
FörlagSpringer-Verlag Berlin and Heidelberg GmbH & Co. KG
ISBN9783658158880

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Försäljning och marknadsföring inom Ekonomi och ledarskap

Wolfgang Weitzl, PhD is assistant professor of marketing communication at the University of Vienna and research associate at the WU Vienna University of Economics and Business. His research and teaching focus is on brand management, market communication and consumer engagement. Here, his emphasis is on B2C and C2C online interactions including negative word-of-mouth, complaining, online service recoveries and integrated communication in the digital era.